
Michael Payne

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About me
Assistant Manager at U.S. Department of Veterans Affairs
Education

Seattle University
2007 - 2012Master of Public Administration - MPA Political Science and Government
Shoreline Community College
1999 - 2003Associate of Arts - AA Business Administration and Management, General
University of Washington Bothell
2004 - 2006Bachelor of Arts - BA Interdisciplinary Studies - Society, Ethics and Human BehaviorActivities and Societies: Human Rights Minor Range of ethics and policy studies with focused impact on minorities.
Experience

U.S. Department of Veterans Affairs
Feb 2006 - nowManaged team of 25 FTE focused on efficient delivery of Veterans benefits. Decision maker on Veterans claims for compensation benefits. Assisted in establishing an operations analysis work group within the Office of Field Operations. Served as mentor for the development of six analysts and supervised two junior analysts supporting an office of 650 FTE to improve efficiency and delivery of Veterans benefits. Advised Regional Director on business operations to support growth of office from 250 FTE to over 650 FTE with the establishment of a second major site in the Puget Sound region. Processed Veterans’ compensation claims for federal benefits
Assistant Manager
Jul 2019 - nowFirst line supervisor
Aug 2016 - Jul 2019Rating Veterans Service Representative
Sept 2014 - Aug 2016Program Analyst
Mar 2013 - Sept 2014Supervisory Mangement Analyst
Mar 2009 - Mar 2013Management Analyst
Oct 2006 - Mar 2009Veterans Service Representative
Feb 2006 - Oct 2006
Licenses & Certifications
- View certificate

Having Difficult Conversations: A Guide for Managers
LinkedInJul 2021 - View certificate

Building Resilience as a Leader
LinkedInJul 2021 - View certificate

Managing Experienced Managers
LinkedInJul 2021 - View certificate

Coaching Skills for Leaders and Managers
LinkedInJul 2021 - View certificate

All You Have to Do Is Ask: How to Ask for Help When You Need It
LinkedInJul 2021 - View certificate

Prioritizing Effectively as a Leader
LinkedInJul 2021 - View certificate

Presenting to Senior Executives
LinkedInJul 2021 - View certificate

Strategic Thinking
LinkedInJul 2021 - View certificate

Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking
LinkedInJul 2021 - View certificate

Succession Planning
LinkedInJul 2021
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