Funmilayo Ojekehinde

Experience

• 

  Central Bank of Nigeria

  Sept 2008 - Aug 2009

  Administration Assistant

  -Branch support :-Keeping of staff movement records-Preparing bank reconciliation statements-Filing and staff traveling records and receipts- Administrative work

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  FCMB Group

  Oct 2009 - Feb 2010

  Direct Sales Agent

  Acquired new customers and educated clients on banking products, leading to increased account openings. Built long-term customer relationships, improving client retention. Marketed loan and savings products to individuals and small businesses. Conducted cold calls and door-to-door sales to generate leads. Provided financial guidance, ensuring clients chose the right banking solutions.

• 

  Ks Afolayan

  Mar 2015 - May 2018

  Customer Service Representative

  • Handled high volumes of inbound and outbound calls daily, providing effective solutions to customer inquiries.• Resolved customer complaints promptly by investigating issues and offering suitable resolutions to ensure satisfaction.• Managed live chat and email correspondence, delivering clear, professional, and timely responses.• Processed orders, returns, and refunds accurately, adhering to company policies and procedures.• Maintained an updated knowledge base of company products and services to address customer questions effectively. Show less

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  Zeeini LTD

  Nov 2018 - Jan 2020

  Virtual Assistant (Appointment setter and Lead Generation)

  - Contacted potential clients via phone and email to schedule sales meetings.- Used CRM tools to manage and track leads, ensuring timely follow-ups.- Maintained a high appointment conversion rate by qualifying leads effectively.- Researched and identified potential business leads through LinkedIn, Apollo.io, and email scraping tools.- Created targeted outreach campaigns, increasing client acquisition by 30%.- Managed lead databases and collaborated with the sales team to improve conversion rates. Show less

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  Humanatic Official

  Mar 2020 - Dec 2024

  Virtual Assistant (Inbound and Outbound Call Reviewer)

  I review inbound and outbound calls for clinics, automotive businesses, and Real Estate, analyzing them to identify opportunities for improving sales and customer engagement.

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  Zeed Global

  Dec 2024 - now

  Virtual Assistant

  I worked as an Administrative Virtual Assistant, where my responsibilities included managing emails, overseeing calendar schedules, setting appointments, providing customer service, and completing additional tasks as assigned.