Zsofia Balla

Experience

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  Kanyon Aktív Travel Agency

  Jul 2002 - Sept 2006

  Adventure leader

  • Leading wild water rafting tours• Arranging team building activities

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  Vienna-Budapest Running Supermarathon

  Sept 2006 - Oct 2006

  Event organizer

  • Organizing group schedules for the event • Arranging the accommodations for participants• Communication with all suppliers (F&B, uniforms, hotels, security, etc.)• Acted as a customer service representative and handled complaints

• 

  Crazy Bee Party Service

  Jan 2011 - Jan 2012

  Party organiser for children

  • Running entire children's parties,• Arranging games, themes and venues for the events• Manging customer needs and customer contact

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  Freelancer

  Jan 2011 - Jan 2012

  Swimming Instructor

  Teaching babies, children, adults how to swim

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  Madar Event & Productions Services

  May 2011 - May 2011

  Event organizer- (Graduation Ceremony of Zayed University)

  • Attending key meetings for overall event management as a trainee/observer• Organizing/conducting some of the activities during the event like Graduation Ceremony• Being an active member of the organization team• Attending key meetings for overall event management

• 

  Liberty International Tourism Group

  Sept 2012 - Sept 2013

  Inbound Tour Operator Assistant

  • Organizing groups travels to Hungary• Assisting the groups during their programs• Supporting the work of the general manager and the colleges• Office administration and handling invoices

• 

  BT Group

  Nov 2013 - Apr 2020

  • Acting as a single point of contact for all CDS provided functions to the customer.• Overall accountable for the quality and adherence to the contractual SLA, KPI, and other deliverables. • Providing proactive reporting related to these metrics and other value add elements. • Optimizing resource allocations among teams within the different service towers. • Taking the ownership and management of all governance and compliance activities. •Being responsible for defining and driving improvement initiatives across functions. Representing 2nd level of escalation. Show less • Managing the financial and operational performance of a medium-size BT enterprise customer contract.• Acting as the key commercial contact between the customers, the BT sales and service operations.• End-to-end ownership regarding Profit & Loss Management, Revenue forecast, pricing commercial approval, and contractual obligations, and risk and opportunities management.• Managing any commercial matters that may impact the contract margin or customer satisfaction including pricing, ordering and billing aspects.• Being driven by financial and business growth goals and objectives. Show less • Managing Contracts from the BeNeLux region; regular contact with internal customers – Commercial, Contract and Delivery Managers, Finance Specialists.• Regular financial reporting to internal Customers.• Maintaining and updating the Commercial Inventory.• Develop the performance of the contract; responsibility for financial performance, service delivery, billing, change control and general support activities affecting commercial and service performance of the contract.• Participate in continuous improvement projects Show less

  • Lead/Senior commercial manager

    Dec 2018 - Apr 2020

  • Commercial Manager

    Sept 2015 - Dec 2018

  • Contract Support Manager

    Nov 2013 - Aug 2015
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  Wise

  Apr 2020 - Nov 2021

  Besides assisting to clients I was a Global Currency Expert specified for international transfers. Providing product related support for clients through phone, chat and email.

  • Customer Service Specialist

    Jan 2021 - Nov 2021

  • Customer Service Agent

    Apr 2020 - Jan 2021
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  BlackRock

  Nov 2021 - now

  Associate - Relationship Manager - Client Services at BlackRock

  Responsible for the overall operational client service experience alongside the Client Teams throughout the client lifecycle.