Shivne Ram

Experience

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  Deutsche Energie und Wasser

  May 2007 - Jun 2007

  Volunteer

  I undertook a placement with this energy and water company where I gained experience with machinery and components and an insight into the engineering industry.

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  Capability Scotland

  Jan 2009 - Jun 2011

  Volunteer

  I met with customer requirements and provided excellent levels of customer service, handled cash and restocked the store.

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  Shell Petrol Station

  Jun 2011 - Oct 2014

  Sales Assistant

  During this role, I provided exceptional levels of customer service as the sole assistant, processed transactions, maintained store cleanliness and merchandised products.

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  Atos (Adecco)

  Jan 2015 - May 2015

  Inbound Sales Representative

  I have consistently met with daily targets with the provision of advice, information and guidance to customers regarding tax-free savings with NS&I, building effective working relationships with contacts. I adhered to all processes, controlled customer data and maintained confidentiality

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  RESPONSE

  Jul 2015 - Sept 2015

  Inbound Sales Representative

  During this role, I provided advice to potential and existing students and sponsors, identifying and providing information the correct options to meet with customer requirements. I utilised my excellent communication and negotiation skills to resolve complaints and queries in a highly professional manner, ensuring all information was accurate and effective.

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  Tesco Bank

  Mar 2016 - Dec 2016

  Customer Service Representative

  Part time work; Will be advising potential customers with the best car insurance we offer.

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  HERMA UK Ltd

  Dec 2016 - Nov 2018

  Project Engineer

  Project Engineer for HERMA UK (Haverhill), contributing towards design, manufacture,delivery and commission of self-adhesive labelling systems within the Logistic and Transport,Chemical, Retail, Automotive, Pharmaceutical and Agriculture Industries. Projectmanaged for the single largest order of £2m and most expensive machines to be built in the UK.Successful completion of projects with high end customers such as: Swedish Match, P&G, EsteeLauder, Bosch etc.Experiences include: Project Planning: Full responsibility of preparing, organising, controlling and monitoringassigned engineering projects. Planning resources with high management. Communication: Arranging meetings for design reviews with customers and internalmeetings. Ensuring relevant people are involved and all open points are discussed and logged. Time management & Risk Assessment: Determine project schedule by studying projectrequirements, ensuring labelling machine design and performance meets customers’requirements. Machine is fully tested before carrying out a FAT. FAT & SAT procedures: Identify and solve problems and carry out FAT/SAT with customerand making sure customer is aware of machine progress throughout project. Problem Solving: Assist with project deliveries and deadlines, worked within the projectscope. Able to identify risks and come up with solutions. Technical ability: Work hands on assembling parts of machines to increase learning abilitiesin the mechanical engineering field. Gained experience in using and understanding sensorsand also vision systems such as AcroVision and Optel. Documentation: Created technical documentation for labelling machines which was then usedby Sales department to expand sales for HERMA. Show less

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  McGavigan Limited

  Nov 2018 - Nov 2020

  Project Engineer

  Project Engineer for John McGavigan Ltd, where I solely manage projects within the automotive industry.I manage projects from tooling concept, right through to final tool tuning, dimensional analysis, testing and production run at rate prior to production sign off. Activities include: - Managing new product design including Project timing plans, APQP and PPAP. - Liaise with clients to ensure specifications meet requirements. - Maintain 5S requirements - Hands on activities/duties including production support in moulding and forming. - Testing new components for production. - Ensure BAT (Best Available Technology) is used. Show less

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  Terumo Aortic

  Mar 2021 - now

  Technical Development Engineer

  Technical Development Engineer for Terumo Aortic Ltd, supporting and executing site investment project - Final Pack. I ensure the development of Final Pack project is stable, effective and manufacturing processes are well documented. Activities include:- Ensuring delivery of processes meet all Product, Customer, Regulatory and Quality requirements.- Identify continuous improvement opportunities within the processes for structured implementation.- Improvement opportunities within the processes for structured implementation- Plan, compile and execute validation strategies (including documentation, reports, etc) to confirm suitability for use, and ‘fit and function’ of process outputs. - Support Development SOP’s Wi’s and Procedures as required. - Continually review all manufacturing processes to document, measure, refine and improve process capability and effectiveness. - Liaise with all relevant departments on the transfer of new products into manufacturing and ensure appropriate specifications and packaging materials are available. - Ensure root cause investigations are carried out in response to product defects- Generate relevant required documentation in support of regulatory updates and filings. - Support the QS group in development of a Quality System structure in line with revised IS13485:2016; ensure manufacturing compliance to applicable regulatory laws and requirements.- Participate in QS audits of manufacturing; ensure appropriate action is taken in response to audit findings. - Identify cost savings opportunities in materials and processes; plan and perform testing to validate changes that capitalise on these opportunities; document and release these changes. - Generate drawings when required and review/ approve artwork to ensure correct implementation. - Thorough knowledge of FMEA & DOE processes. Show less