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Offor Immaculata

Offor Immaculata

Customer Care Officer

Followers of Offor Immaculata187 followers
location of Offor ImmaculataEti Osa, Lagos State, Nigeria

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  • Timeline

  • About me

    Product Manager and Customer Experience Expert

  • Education

    • Bestower International University

      -
      Bachelor of Business Administration - BBA

    • Yaba College of Technology, Yaba, Lagos

      2016 - 2019
      Mass Communication/Media Studies

  • Experience

    • Egeonu Gloria & Co

      Oct 2017 - May 2021
      Customer Care Officer

      I type basic legal documents, correspondence for respective clients, receive mails, answer calls, take messages and handle witnesses.I assisted in taking and answering customers questions andcomplaints via calls, lodging and processing bills and expenses. I also helped customers understand any new feature on services.

    • Droomwork

      Nov 2020 - now
      Product Manager

      >Identifying profitable opportunities and understanding the market, competitors, and users. >Defining products and deciding on the features to be present.>Guiding design development and prioritizing features.>Scaling the products and defining the goal market strategies.

    • UBA Group

      May 2021 - now
      Customer Experience Expert

      Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities. Calling customers, Answering calls, handling correspondence, taking messages and complaints of customers while providing resolution.

  • Licenses & Certifications