Sivakumar Koottala

Sivakumar Koottala

Associate Network Engineer

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  • Timeline

  • About me

    Change Manager in a Network operation team (IT service)

  • Education

    • University of Calicut

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      +2
    • Dravidian University, Kuppam, Chittoor District

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      Bachelor of Commerce - BCom
  • Experience

    • IGATE

      Sept 2007 - Jan 2012
      Associate Network Engineer

      Worked for Reliance Communication to support all Reliance clients in Hardware & Networking.• Configuring and Maintaining of Routers like Cisco, Maipu, Techroutes, Netaxess.Supporting of Reliance External Customers for L3 VPN circuits and Bank ATMs. Supporting of Domain and Desktop administration.Service delivery of L2, L3, DIA, Circuits through Wired and Wireless.Incident & Problem Management using REMEDY.Troubleshooting and Preventive Maintenance of CPEsImplementing and maintaining the local office network setup.Maintaining of ISO Documents, Database and Records for auditing. Show less

    • Tech Mahindra

      Jan 2012 - Dec 2022

      • Worked as an Operations Manager (Associate Team Leader).• Coordinating for IOS changes, Proactive/Reactive alerts, Power Maintenance Events.• Creating changes for planned activity, coordinating for incidents, scheduling meetings for the planned events with all parties. • Planning & preparing the project works with the relevant stake holders for Network Isolation and additional network operation requirements. • Network Administration in Cisco routers & switches, taking backup of Configuration & IOS, giving Access permissions to users, up gradation, and migrations.• Monitoring SQL database backups regularly, we will take manual backups incase of missing any day and ask DBA to review schedules.• Assigning resource, involving respective teams for trouble shooting the issues / planned activity.• Providing the billing details to the Project Manager.• Prepare weekly/ monthly reports. • Attending Customer Acceptance Board (Change management) calls for representing our team changes.• Initially I was leading an 18-members team (Procurement & Implementation) to support all IBM/ATT clients in Service Delivery.• Hardware knowledge of multi-vendor products like Cisco, Juniper.• Knowledge in multiple tools like Netbrain, GPS, Cisco Multiline configurator tool, Service Now, Remedy. Show less

      • Change Manager in a Network operation team

        Jul 2017 - Dec 2022
      • Network operation Manager in a Network team

        Jan 2012 - Jun 2017
    • Systal Technology Solutions

      Feb 2023 - now
      Change Manager in Network Team - IT services

      Currently working as a Change Manager in a network operation team.

  • Licenses & Certifications

    • ITIL Foundation certificate in IT service

      AXELOS Global Best Practice
      Sept 2015
    • Cisco Certified Network Associate Routing and Switching (CCNA)

      Cisco
      Mar 2013