Sivakumar Koottala

Experience

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  IGATE

  Sept 2007 - Jan 2012

  Associate Network Engineer

  Worked for Reliance Communication to support all Reliance clients in Hardware & Networking.• Configuring and Maintaining of Routers like Cisco, Maipu, Techroutes, Netaxess.Supporting of Reliance External Customers for L3 VPN circuits and Bank ATMs. Supporting of Domain and Desktop administration.Service delivery of L2, L3, DIA, Circuits through Wired and Wireless.Incident & Problem Management using REMEDY.Troubleshooting and Preventive Maintenance of CPEsImplementing and maintaining the local office network setup.Maintaining of ISO Documents, Database and Records for auditing. Show less

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  Tech Mahindra

  Jan 2012 - Dec 2022

  • Worked as an Operations Manager (Associate Team Leader).• Coordinating for IOS changes, Proactive/Reactive alerts, Power Maintenance Events.• Creating changes for planned activity, coordinating for incidents, scheduling meetings for the planned events with all parties. • Planning & preparing the project works with the relevant stake holders for Network Isolation and additional network operation requirements. • Network Administration in Cisco routers & switches, taking backup of Configuration & IOS, giving Access permissions to users, up gradation, and migrations.• Monitoring SQL database backups regularly, we will take manual backups incase of missing any day and ask DBA to review schedules.• Assigning resource, involving respective teams for trouble shooting the issues / planned activity.• Providing the billing details to the Project Manager.• Prepare weekly/ monthly reports. • Attending Customer Acceptance Board (Change management) calls for representing our team changes.• Initially I was leading an 18-members team (Procurement & Implementation) to support all IBM/ATT clients in Service Delivery.• Hardware knowledge of multi-vendor products like Cisco, Juniper.• Knowledge in multiple tools like Netbrain, GPS, Cisco Multiline configurator tool, Service Now, Remedy. Show less

  • Change Manager in a Network operation team

    Jul 2017 - Dec 2022

  • Network operation Manager in a Network team

    Jan 2012 - Jun 2017
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  Systal Technology Solutions

  Feb 2023 - now

  Change Manager in Network Team - IT services

  Currently working as a Change Manager in a network operation team.