Erica Celano

Experience

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  Istituto F.Laparelli, plesso Pisacane

  Feb 2011 - Jun 2011

  Student Internship

  Tirocinio di alfabetizzazione Italiano L2

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  Star Ocean International Hotel

  Sept 2013 - Jan 2014

  Guest Relations Officer - Intern

  Management of the bookings by using the booking engine “West Soft”. Assigned to ensure VIP customer stay satisfaction at all times. Collecting guests’ ideas and suggestions to improve the level of front-office and house-keeping departments.

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  The Stay Club (Academy and Accommodation)

  Mar 2014 - Jul 2014

  Student Service Administrator - Chinese Students Liason

  Front Office Administrator, reporting directly to Sales and Marketing department on Chinese guests standard of comfort, creating material for Chinese advertising brochures and onsite leaflets.Reviewed the content and translations of the company's website, emails and enquires from potential Chinese guests, liaising with Shanghai and Beijing Stay Club offices.

• 

  Air China Cargo

  Sept 2014 - now

  In charge of supervising all operations related to the turn-around of company flights, including cargo and ramp side. Supervising loading/unloading operations, checking warehouse process (building up procedures, issuing correct cargo documentation).Keeping constant and effective communication with Weight & Balance Department colleagues located in Beijing Air China Headquarter, liaising with ramp agents as well as station control, Eurocontrol, Dispatch and baggage handling department.Ensure commodities and goods invoices are provided according to company policies. -Dangerous Goods trained.-ULD control trained. Show less Controlled space availability and shipment allocations on company flights.In charge of cargo bookings through Air China Accos booking system.Monitored all main import/export shipment tracing cases by reporting to the Chinese Headquarter in Beijing as well as Malpensa Airport Warehouse Tracing Department.Cooperating with Cargo Sales Manager and Accounting department in order to provide weekly CASS sales reports. Attention to Chinese customers care and liaison with Air China Cargo GSA.Administrative support to oversea Chinese colleagues in obtaining residence permits and Italian documents. Show less

  • Air China Cargo - Cargo Operations Supervisor

    Jan 2019 - now

  • Cargo reservations

    Sept 2014 - Dec 2018