Jenny Hantzios

Experience

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  Accenture

  Mar 2015 - Mar 2016

  Program Manager/Project Manager

  Consulted with telecommunications companies maintaining/upgrading account opening & payment, accounting, and reporting systems.• Managed communications between the stakeholders, vendors, DevOps, and Operations.• Developed project plans, tracked status of deliverables, and communicated project performance to the stakeholders.• Elicited requirements by conducting interviews/meetings with stakeholders, product management, and system architects.• Gathered requirements by analyzing, evaluating, and understanding business systems and processes, and user needs.• Identified customer requirements, defined the present (as-is) and the future (to-be) state and/or business solution.• Defined business requirements, user cases, user stories with acceptance criteria, flow diagrams, and/or functional/technical specifications.• Developed projects utilizing Agile Scrum & SAFe methodologies.• Worked with product manager/product owner to groom, prioritize and refine the backlog.• Managed the Scrum team through the software project lifecycle (sprint planning, daily standups, sprint review, stakeholder demos, release planning) to successfully deliver software development/upgrades.• Assisted QA in designing test plans by defining test cases, scenarios, acceptance criteria, and facilitated UAT testing. Show less

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  Strategic Link Consulting

  Apr 2016 - Oct 2018

  Product Manager/Product Owner

  Managed a total digital lending solution suite, which offers a full end-to-end loan origination (LOS) and servicing management system (LMS), with integrations that deliver customer and transaction management solutions, data views, and on-demand reporting.• Collaborated with internal business stakeholders, system architects, and developers, as well with over 30 external clients, using the Strategic Link Consulting’s lending solution platform, to determine the renovation and expansion of our product’s capabilities and define requirements for upgrades and associated system enhancements. • Defined the product vision and developed the Product Roadmap and project plan to track project performance, handle change requests, and report to management.• Translated requirements into Epics, Features, and User Stories with Acceptance Criteria.• Managed the product backlog and worked with the UI/UX and DevOps team on prioritizing and refining user stories, sprint planning, development, Test Plans, QA and UAT testing, system demos, and retrospectives.• Created user manuals to convey the product and system upgrades on our platform and delivered train-the-trainer sessions, which used the material created to in turn to train over 400 end-users, in the company’s call center and the end-users of over 30 clients using Strategic Link Consulting’s lending solution suite. Show less

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  TSYS

  Nov 2018 - Feb 2019

  Product Manager/Product Owner

  Utilized digital technology to modernize payments and the overall banking experience by building a wide variety of solutions from automated infrastructure, cloud-based systems, and user experiences for web applications.• Managed a web credit card maintenance product and define plans to innovate and grow its functionality. • Led stakeholder meetings to identify opportunities and product priorities. • Developed communication materials and lead communication efforts around the product, priorities, and future roadmaps.• Researched, design, elicit, identify, document, and refine requirements from business problems to detailed user stories and acceptance criteria that may include technical requirements and/or API design.• Created & maintain the product backlog & conduct planning sessions with the DevOps team to prioritize work for upcoming sprints.• Collaborated with system engineers, UI/UX and DevOps teams to create technical designs, develop, test and deliver products in an iterative manner from concept to launch.• Engaged directly and daily with delivery teams to execute the project.• Demo team development work to members of the business team & prepare and execute acceptance testing. Show less

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  SunTrust Robinson Humphrey

  Apr 2019 - Aug 2020

  Product Owner/Sr. Business System Analyst

  Analyzed the brokerage firm’s compliance technology needs and corroborate with the Compliance Technology team to design, create, develop, integrate, and implement of system solutions, in various areas of regulatory work.• Partnered with Product Managers, System Architects, and SMEs to gather information and feedback for new enhancements and improvements to existing capabilities, assuring solutions to the Stakeholder needs.• Facilitated ART (PI) planning with Agile team and stakeholders to drive alignment and visibility for features to be built, and to ensure overall adherence to the vision, product roadmap, and enterprise strategic themes.• Created & maintained the team backlog of Epics, Features, and User Stories and assisted in determining Sprint priorities, aligns to ed to product roadmaps.• Served as key resource to the Scrum development team to answer questions, provide clarifications, and fulfill a quality assurance function, focusing on fitness for use.• Gathered, analyzed, and presented vital product development KPIs to the business stakeholders, to assure that the project is on track and is hitting 100% of desired objectives. Show less

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  Truist Securities

  Sept 2020 - now

  Product Owner/Scrum Master

  Analyzed brokerage firm's compliance technology needs, collaborating with compliance team to design, develop, integrate, and implement system solutions across regulatory domains.• Delivered Features by working with Product Management, Technology, and business stakeholders for full alignment of the Product Vision and Road Map to the company’s value stream Strategic Themes.• Conducted comprehensive analysis of business user needs, product requirements, business flow process, associated systems, and their databases.• Served as the liaison between stakeholders and development team, facilitating software solution design and translating requirements into specifications.• Documented and prioritized solution requirements in the Product Backlog, using company's product development tool, detailing Epics, Features, and User Stories with Acceptance Criteria.• Organized and facilitated Agile team Program Increment (PI) planning.• Participated in company Agile SAFe Ceremonies, collaborating with Product Management and RTE on Agile Release Train (ART) Backlog, and representing the team at ART PI Planning sessions.• Developed test plans with test cases, supporting the agile development team in the Quality Assurance (QA) testing process, to ensure 100% fulfilment of project solution requirements.• Facilitated User Acceptance Testing (UAT), aiding the business stakeholders with UAT preparation and execution.• Assisted developers in deploying new software and implementing system updates into Production, adhering to the Software Development Lifecycle process.• Led Scrum team Agile ceremonies, driving delivery of software and services, while ensuring adherence to Agile Scrum Development framework.• Created and maintained project schedules, release plans, and Key Performance Indicators (KPIs) for product development status reports. Show less