Tamara Jordan-Glisson

Experience

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  National Women's Health

  Jan 2008 - Feb 2009

  Administrative Assistant

  Provide full administrative support for a not-for-profit company & large consumer pool.; Serve as first point of contact, fielding and routing telephone calls, greeting visitors and responding to consumer and vendor inquiries. Provide company information in person as well as via e-mail and telephone; Assisted in implementing new multiline, multifunction Packet 8 Telephone, and voicemail and conferencing system.

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  Aerotek

  Apr 2009 - Jul 2009

  Customer Service Rep.

  Calling mortgage consumers and scheduling closings & notary appointmentsScheduling CoordinatorEntering mortgage information into a spreadsheet and calling consumers to confirm certain information.Find a Notary public in the area of the consumer to complete the closing of the mortgage and scheduling a convenient time for the closing to be done within a certain time limit.

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  US Census Bureau

  Jan 2010 - Feb 2010

  Enumerator

  Gather information for the 2010 Census EnumeratorVisit the home of local residents to obtain information in reference to their household makeup. A Major factor of the position is to locate households and explain the purpose of the census. Also conducting brief personal interviews, helping neighbors complete their 2010 Census questionnaire, and recording responses on paper forms.

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  Volunteers of America Delaware Valley

  Jan 2011 - Nov 2012

  Report to the Director/Treatment Coordinator and be a vital part of the Treatment Team. Use advanced tools to conduct risk/needs assessments and develop service plans for all clients assigned my caseload. I implemented those plans that were subject to review by the Treatment Team and/or approval of the Director/Treatment Coordinator. I scheduled and facilitated case management meetings with clients and facilitate scheduled workshops, programs, and groups addressing clients' needs. I also maintain appropriate contact with outside agencies contracted to provide specific outsourced services.I have strong interpersonal skills and work well in a team. Vital for success in the role will be the capacity to achieve an effective balance between set operational policies and procedures and the use of initiative as and when the need arises. Show less Supervise client participation in daily program activities, monitor observance of client's rights and client adherence to program policy & procedures. Communicate with Senior Treatment specialist and Director of the program and perform assigned tasks. Schedule and facilitate case management meetings with clients. Conduct LSI-R assessments efficiently and facilitate scheduled workshops, programs and group addressing client needs. Send referrals to other organizations and agencies that will assist clients with their risk/need areas that continue to bring them back into criminal justice system. Teach basic job skills, including but not limited to interviewing skills, resume building, appropriate interview attire, communication with supervisor and co-workers, etc. Use an Accutracking system to assure accountability with all phase III clients. Show less

  • Case Manager

    Jul 2011 - Nov 2012

  • Job Coach

    Jan 2011 - Jul 2011
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  Big Brother Big Sisters of Burlington, Camden & Gloucester Counties

  Nov 2012 - Apr 2016

  Case Manager

  Through scheduled in-person, telephone and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible. Promptly notify Supervisor regarding concerns, which negatively impact the match.• Document and monitor all elements of match support and supervision for a caseload of approximately 30-40 matches.• Assess individual training needs for volunteers, provide information and support for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.• Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.• Plan and Facilitate 1-2 match activities per quarter that offer volunteers and children a variety of opportunities for group interaction and agency affiliation.• Attend other agency activities to ensure positive growth in match relationships as assigned by Manager and Director of Development.• Implement and promote opportunities to support ongoing volunteer involvement through recognition events as well as monthly 'Big-of-the-month' story submissions.• Establish, monitor and meet goals for match length and customer satisfaction. Show less

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  Prime Homecare Agency

  May 2016 - May 2017

  Recruiter
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  State of New Jersey

  Jan 2018 - now

  Family Service Specialist