Lisa Grant Davis

Experience

• 

  Blue Cross Blue Shield of Texas

  Mar 1996 - Aug 1998

  Service Team Leader

  Served on cross-functional team responsible for responding to telephone and written inquiries from plan subscribers and health care providersResponsible for claims adjustments, refund requisitions, grievance processFacilitated daily and weekly team meetings and coordinated member's work schedule

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  Fort Bend ISD- Houston, TX

  Aug 1998 - Aug 2000

  English Teacher

  Taught Secondary English in Fort Bend ISD, Houston, TX.

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  PacifiCare Health System

  Oct 2000 - Dec 2001

  Trainer

  Consulted with stakeholders to determine performance improvement needsProvided soft skills and technical training for new and existing employees using standard principles of adult educationServed as interim manager during each six-week New Hire Course; handled attendance, performance and personnel issuesAs designated Soft Skills Lead Trainer, designed and facilitated process refinement workshops for entire Customer Service DepartmentDesigned custom job aids and conducted individual training upon request for various departments Show less

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  Chase Cardmember Services

  Apr 2002 - Feb 2004

  Collections Supervisor

  Managed team of collections representatives. Consistently led team to exceed performance standards. Chosen to mentor peers and model best practices.

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  GTECH

  Feb 2004 - Nov 2007

  Training Supervisor

  Corporate Training Staff Supervision; Classroom facilitation; Curriculum Development; Development Needs Analysis; Project Management

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  LGD Consulting, LLC

  Oct 2005 - now

  Owner

  Training and Professional Development ConsultingPublic Speaking/ Seminars/ Keynote Addresses

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  ACS

  Jan 2008 - Jan 2009

  Organizational Development Specialist
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  Texas Health and Human Services

  Jun 2009 - now

  Responsible for planning the program and communication plans for the agency's Leadership and Professional Development Program. Manages the oversight of two leadership academies, directs and oversees the maintenance of and activities related to the professional development resource repository for online, classroom and self-paced training programs that support employee's professional growth. Manage a multi-functional team of professional training and support staff.Oversee training deliverables targeted to providers and surveyors of certified and/or licensed long-term care, home health and hospice facilities across the state of Texas. Plan, develop and implement instructor-led training material and computer-based training courses used with Regulatory Services staff, provider staff and unit staff.Serve as co-chair of Joint Training Curriculum Committee; in that capacity, analyzes program function, facilitates discussion of process improvements and workload priority. Serve as subject matter expert and provide consultative services and technical assistance.

  • Leadership and Professional Development Area Manager

    Feb 2023 - now

  • Manager of Long-Term Care Joint Training Program

    Nov 2013 - Feb 2023

  • Curriculum Developer

    Jun 2009 - Nov 2013
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  Soulciti.com

  Dec 2013 - now

  Freelance Features Writer