Michael Giordano

Experience

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  CVS/pharmacy

  Oct 2011 - Oct 2012

  Customer Service Representative

  • Stock, face, & organization of shelves• Assist in developing and maintaining product displays• Provide excellent customer service• Assist members with transporting items to cars• Assist manger with daily operations • Worked collaboratively with team members to develop a great work environment

• 

  Best Fitness Club

  Sept 2012 - Apr 2016

  General Manager Operations

  • Provide leadership, guidance, and motivation for operations teams at multiple locations• Oversee facility cleanliness and evaluate maintenance employees• Manage daily & monthly budgets and reports• Hire and train new personnel• Maintain relationships with vendors • Create and implement membership appreciation events & programs• Complete payroll reports • Ensure facility equipment was operating properly to maintain a safe environment for members

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  Catalyst Fitness

  Apr 2016 - Apr 2020

  General Manager

  • Provide expert guidance and outstanding customer service to potential and current members• Oversee new and current employee on-boarding process• Lead weekly team meetings• Hire and train new personnel• Manage and organize departmental budgets• Educate potential members on the benefits and products of Best Fitness• Objection handle and close sales• Effectively handle and manage consumer complaints. Provide solutions to all parties

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  Strategic Financial Solutions NY

  Jul 2020 - Jun 2022

  Senior Financial Consultant

  • Managed over 1,000 warm leads, converting interested clients into long-term relationships by providing tailored financial solutions.• Optimized CRM pipeline management and scheduling processes to maximize consulting opportunities, increasing efficiency and driving client engagement.• Conducted proactive outreach to 4,000+ potential clients, consistently meeting and exceeding daily metrics and monthly sales targets.• Demonstrated strong empathy and understanding of clients' financial situations, helping 4,000+ individuals navigate their options and choose the best low-interest loan products.• Approved 200+ low-interest loans, providing critical financial support and increasing client satisfaction.• Fostered strong, ongoing relationships with 400+ clients, ensuring smooth application processes and securing repeat business.• Maintained a robust sales pipeline by effectively gathering client information, scheduling appointments, and nurturing leads for 1,000+ individuals, ensuring a steady flow of new opportunities. 收回

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  Penn State Erie, The Behrend College

  Jun 2022 - Jul 2023

  Residential Education Specialist

  • Supervises Resident Assistants• Conducts regular individual and group supervision meetings• Evaluates Resident Assistant performance• Assists with the planning, implementation, and evaluation of a residence education program for the area• Assists with the development and implementation of campus-wide initiatives• Advises individual students with academic, career, and personal concerns• Interprets and enforces University and residence hall policies and procedures• Mediates conflicts between and among students• Handles requests for room changes and contract releases• Assists in promoting the safety and security of area residents• Assists in developing and maintaining effective working relationships with Housing and Assists the Resident Assistants in developing and promoting a positive living environment• Demonstrates a commitment to diversity and social justice issues• Plans and implements programs in conjunction with Resident Assistants and students• Demonstrates a commitment to staff and student retention and recruitment efforts, particularly as they impact members of underrepresented groups• Participates in committees and task force groups• Assists in the recruitment and training of professional staff• Assists in the development and implementation of goals for the area and the residence hall system Performs other duties as assigned• Interviewing, hiring, and training of summer staff to assist conference guests or summer school• Supervision of student employees and make disciplinary recommendations as needed• Responding to behavioral and maintenance issues/emergencies• Resolving issues or contact appropriate staff or University offices as needed• Attending meetings with conference planners, customers and other University departments as requested 收回

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  Penn State University

  Jun 2022 - Jul 2023

  Residental Education Committee Member

  • Establish how Residential Life staff (professional and paraprofessional) can establish ourselves as go-to allies and advocates for students and student staff in an educational learning environment.• Establish how to navigate the procurement process to gain new educational technology in our residential halls.• Identify priorities for fall, spring and on-going trainings.• Establish how Residential Life staff (professional and residential assistants) can establish ourselves as advocates for educational connection with clubs and organizations on campus.• Review and update Professional Staff Manual. 收回

• 

  University at Buffalo

  Jul 2023 - now

  • Develop and implement onboarding and training for professional staff, graduate assistants.• Identify priorities for fall, spring and on-going trainings.• Review and update Professional Staff Training Manual.• Standardize onboarding for non-August Professional Staff hires.• Develop a competency-based development plan for RHD/CDs.o Explore the use of UB technology and professional development offerings for individual planning/oversight.• Assemble professional development offerings and share on a regular basis. 收回 • Review current paraprofessional expectations• Deliver new expectations for 2025-26 academic year • Discuss the development of new live in position and expectations for each possible position. Also review proposed adjustments within the paraprofessional roles.• Discuss and develop cohesive interpretation and enforcement of polices and expectations for paraprofessionals• Discuss and review LEEP exploration initiatives for the 2025-26 year• Review new possible structural adjustments within paraprofessional role. 收回 • Develop staff resources to streamline the implementation of strategies.o Continue to manage facilitation guide and assessment design.o Communication and messaging strategy timelines.• Provide continual review and evaluation of departmental success strategies.o Review recommendations made during the 2021 Curriculum Review to provide an update on what has been implemented and what next steps need to be taken.• Connecting community development philosophies and the curricular approach.o Reimagine LLC program leveraging the curriculum approach.• Continue to manage facilitation guide and assessment design.o Continue to develop educational opportunities in conjunction with the standard sanctions in collaboration with the Assistant Director of Residential Student Conduct.• Develop New Conduct reflective educational prompts for low level conduct violations and how professional are to deliver these sanctions to student residents. 收回 • Supervised and mentored a diverse team of 10 Community Assistants, 1 Graduate Assistant Complex Director, and 1 Full-Time Office Manager, driving professional development and fostering a collaborative work environment.• Spearhead the implementation of the Residential Curriculum (LEEP), enhancing student development and engagement through targeted programming and educational initiatives to over 600 residents.• Manage student conduct matters for over 600 students in Hadley Village, consistently upholding university policies while promoting a positive residential experience.• Key member of the Paraprofessional Selection Committee, overseeing the recruitment and selection of 250+ Resident and Community Assistants, ensuring high-quality staff placement.• Provide academic mentorship and guidance to 150+ residents through the Academic Checkpoint Committee, supporting academic success and retention in campus apartments.• Increase student engagement by overseeing 30+ community events annually, promoting a vibrant and inclusive residential culture.• Optimize housing turnover processes by leading a team of turnover assistants, ensuring smooth transitions for 600+ students.• Offer personalized guidance to over 600 students on academic, career, and personal concerns, contributing to their overall success and well-being.• Provide critical crisis intervention and counseling support to 2,300+ residents, ensuring their safety and well-being in a complex housing environment.• Oversee housing operations, including facility management and occupancy for 150+ bed spaces, enhancing operational efficiency at Hadley Village. 收回 • Plan and facilitate/coordinate the fall, winter, and summer diversity, equity, inclusion and access training for Professional and Paraprofessional staff training.• Establish how Residential Life staff (professional and paraprofessional) can establish ourselves as go-to allies and advocates for students and student staff.• Create avenues that help the Residential Life staff facilitate community dialogue around diversity and inclusion.• Ensure the committee has a pulse and understanding of how Residential Life staff experience diversity and inclusion within Campus Living, Student Life, and at UB.• Promote programming that balances celebration, understanding, knowledge, and advocacy. 收回 • Recruit Resident Assistants, Community Assistants, Academic Assistants and Summer Conference Hosts, Summer Resident Assistants, Summer Community Assistants, and Turnover Assistants.• Design, organize and implement selection process for all paraprofessional positions.• Identify the timeline for recruitment and selection. • Update job descriptions.• Collaborate with the DEIA Committee (Diversity, Equity, Inclusion, Access) to examine application/process for equity and inclusion issues.• Oversight of the paraprofessional reapplication process (timeline for recruitment and selection, review of all correspondences with applicants).• Configure and utilize eRezLife for 200+ applications and evaluation processes.• Serve as oversight body over paraprofessional lists for use in managing assignments, meal plans, and the waiting list. 收回

  • Pro Staff Training Committee Member

    Feb 2025 - now

  • Reimagining the Paraprofessional Position Committee Member

    Nov 2024 - now

  • Learning Exploration and Engagement Plan (LEEP) Committee Member

    Sept 2024 - now

  • Apartment Complex Director

    Jul 2023 - now

  • DEAI Summer Staff Committee Member

    Jun 2024 - Aug 2024

  • Paraprofessional Staff Selection Committee Member

    Jul 2023 - Jun 2024