Ghazala Jaffrey

Experience

• 

  Best Buy Canada

  Sept 2003 - Jun 2006

  Digital Audio/ Wireless Supervisor

  Accountable for delivering finance Ensures sales/wage/expense plans are followed and the needs of the business are being addressed Resolves merchandising and operational issues within the Department operation through short and long term action planning Responds efficiently and effectively to Management, Associate and Customer needs Assists in the training and development of Associates

• 

  Walmart

  Jul 2006 - Apr 2007

  Connection Centre Manager

  Training and supervision of full and part time staff. Effective in leading and co-coordinating the day to day activities of the Sales Team including leading by example with my own selling and customer service behaviors Ability and comfort in selling product lines with the ability to promote value-added products and services where applicable.

• 

  Best Buy

  Apr 2007 - Jun 2013

  Digital Imaging Supervisor

  actively recruit sales and service associates to develop a formidable staff. Reviewing applications and resumes, conducting interviews and making reference calls are among the hiring responsibilities.I made sure to motivate workers to a high level of performance. This includes conducting periodic evaluations and coaching employees on skill and attitude development. When an employee commits a terminable offense, such as stealing, or consistently falls short on performance, my job was to determine whether to fire or discipline the employee. Guides my staff in optimal merchandising, which includes effective visual displays on the floor and efficient stocking of inventory in storage areas. Additionally, maintains inventory. If inventory loss is high because of internal theft or shoplifting I must work to figure out the source of the problem. Show less

• 

  Future Shop

  Jul 2013 - Mar 2015

  Sales Consultant

  Ability to resolve customer complaints immediately Ability to enter customer information and orders accurately Ability to investigate, analyze, coordinate and track complex customer sales issues and problems. Outstanding telephone manner Progressive experience in customer sales role • Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware/software offered by the company.• Investigates new items and makes recommendations for purchasing products.• Checks inventory to ensure orders are in stock.• Takes orders over the phone and in person.• Advises customers on technical matters and recommends appropriate computer configurations.• Solicits information about computer needs from customers.• Negotiate price for the sale.• Provide technical support after merchandise is purchased.• Construct sales pitches and presentations.• Stay abreast of market trends.• Assist with the company helpline.• Serve as a customer service rep for customers who have questions or difficulties.• Negotiate a commercial agreement.• Help customers maximize the use of software features.• Advise on appropriate user training. Show less

• 

  Staples

  Apr 2015 - Jul 2020

  • Technology Sales Supervisor.

    Sept 2015 - Jul 2020

  • Senior Technology Consultant

    Apr 2015 - Sept 2015
• 

  TJX Canada – Winners, Marshalls, HomeSense

  Apr 2021 - Oct 2022

  Sales Floor Team Member