Elizabeth Ostrowski

Experience

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  MetLife

  Jan 1986 - Jan 2003

  Director, Product Delivery (and prior positions at MetLife and Met Property & Casualty) - Retired

  MetLife - Retirement & Savings - Director, Product Delivery, 1999 - 2003 (Retired) - Managed customer service units of 100+ employees. Monitored and controlled customer service levels, new issue set up, client reporting, participant reporting, billing & collection, training, and system changes. Daily interaction with clients, retirees, 3rd party administrators and vendors related to defined benefit plans and client investment plans- Developed and enhanced relationships with approximately 200 active corporate clients (mainly Fortune 500 companies).- Awarded 2002 "Snoopy Award" as most effective leader in Alpharetta organization. Nominated by Alpharetta employees.MetLife - Institutional Business & Fraud Controls - Sr Pensions Business Consultant, 1992 - 1999 - Identified opportunities to reduce financial and operational risks and to improve quality and efficiency in service operations countrywide- Coordinated audit processes, responded to audits and collaborated with service operations to resolve issues.MetLife - Auditing - Sr. Supervising Auditor, 1990 -1992- Conducted operational audits of Human Resources, Company Property Services, External Relations, Government & Industry Relations - Coordinated and edited monthly Activity Reports published for CEO and senior management of MetLife. Interacted extensively with 20+ contributors at various levels of management to develop appropriate content and style.Metropolitan Property & Casualty (Division of MetLife) - Manager, Customer & Corporate Relations, 1986 - 1990- Managed the control, analysis and prevention of complaints from all sources across 47 states- Coordinated the Corporate Contributions Program, its eligibility requirements, committee review, and selection notification- Acted as spokesperson and media liaison. Wrote and edited news releases.- Received monetary Special Quality Award for collaborative investigative work with state regulators. Presented by MetLife CEO, John Creedon. Show less

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  Philips Medical Systems

  Oct 2003 - Oct 2004

  Account Representative - Logistics Unit

  - Processed orders for medical equipment and parts via SAP system.- Performed quality assurance review of order placements by Response Center employees and provided feedback. - Provided customer service on escalated sensitive matters (dissatisfaction/return or replacement of product)- Received monetary quality award August 2004 for uncovering and reporting of process related issues with warehouse sourcing. Nominated by management.

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  Forrest Homes (no longer in business)

  Aug 2005 - May 2007

  Purchasing Coordinator

  - Ordered building materials, supplies, sub-contractor services and appliances for 14 communities on behalf of builders and Marketing Dept. Processed approximately 160 orders per week at peak seasons.- Controlled and assessed all order requests to ensure accuracy and compliance with plan standards and appropriate budget charge.- Negotiated with vendors to overcome order discrepancies due to pricing changes and back ordered, missed or damaged deliveries.- Tracked and reported to Operations Management risk trends impacting costs and budget -- i.e., vandalism, theft, shoddy material & workmanship, unanticipated price changes, and delivery problems. Show less

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  Gerber Collision & Glass

  Jun 2007 - Jul 2007

  Customer Services Representative

  Post-retirement transitional position:- Coordinated start-up details with new car-repair customers. Communicated interim status of repairs and scheduled completion dates. Maintained and exceeded quality customer service levels.- Posted customer and insurance payments for Accounts Receivable process. Reconciled supplier invoices with Repair Orders for Accounts Payable process. - Contributed to successful coordination of repair cycle through extensive daily interaction with various segments of Repair Operations, suppliers, insurance companies, local management, and Corporate Financial. Show less

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  Systems Distributors Inc.

  Jul 2007 - Aug 2007

  Purchasing Assistant

  Post-retirement transitional position:- Distributed approximately 100 orders per day to security systems suppliers. Provided quality assurance to ensure that sales order pricing, line item details and destination were accurate.- Ensured timely order fulfillment and scheduled shipment dates. Advised Sales and Purchasing management of pricing or line item discrepancies and backorder issues. - Worked extensively with Accounts Receivable and Accounts Payable to ensure final order documentation and invoicing to customers and payments to suppliers. Show less

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  FENS Associates, LLC

  Jul 2008 - Sept 2008

  Project Coordinator

  Post-retirement transitional position:- Evaluated incoming high-volume federal government purchase orders for furniture. Ensured accuracy of data and that all requirements of the furniture manufacturer partners were met.- Processed and tracked federal government orders for large-scale furniture purchases and installations, using on-line order systems of key manufacturers (Knoll, KI, Krug, etc.). Negotiated with manufacturer reps, installation companies, and clients regarding scheduling and back-ordering aspects.- Monitored daily installation progress on large-scale site projects. Evaluated punch lists with installers. Provided quality follow-ups with clients to determine level of satisfaction with installation and facilitated completion certificates. Show less

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  KMA One

  Sept 2008 - now

  Senior B2B IT Lead Developer

  - Develop sales leads for IBM and Lenovo vast lines of IT products and solutions, and key IBM software and solutions partners. - Assist management with development of effective, successful approaches and scripts for communicating with diverse potential buyers.- Analyze on an on-going basis what I'm hearing daily on the front lines with potential buyers so that our clients can have immediate, up-to-date feedback as to the success levels of our coordinated campaign efforts.- To date have contributed over 500 leads and potential-buyer profile assessments to KMA clients. Show less