Masood Ali

Experience

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  TVM & DhiTV

  Aug 1994 - Aug 2014

  TV Talk Show Host

  Hosted Heyyanbo, Friday With Masood, Haarudhan and many more.

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  Dhiraagu

  Jan 1996 - Jan 1998

  Public Relations Manager
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  Dhiraagu

  Feb 1998 - now

  I am responsible for critical areas that significantly influence customer satisfaction and the overall experience. My responsibilities encompasses:Sales Outlets Management:-Developing and executing strategies to optimize sales outlets' performance -Uholding a customer-centric approach to deliver exceptional service at sales outletsContact Center Operations:-Managing and enhancing the operations of the contact center-Implementing best practices for efficient call handling and customer support-Monitoring and evaluating interactions to maintain service quality and compliance-Streamlining workflows and response times to meet customer expectations Complaint Handling and Resolution:-Establishing robust complaint management systems and processes-Developing frameworks for prompt and effective complaint resolution-Analyzing complaint trends and identifying areas for improvement-Ensuring fair and transparent handling of customer complaintsManagement of Regional Operations Centers:-Overseeing and coordinating operations across multiple regional centers-Ensuring consistency in operational procedures and adherence to standards-Monitoring regional performance and implementing improvement initiatives Show less

  • Director Customer Services & Regional Operations.

    Jul 2022 - now

  • Senior Manager Customer Services & Regional Ops

    Oct 2021 - Jun 2022

  • Senior Manager Customer Services

    Sept 2017 - Sept 2021

  • Manager Customer Services

    Feb 2002 - Aug 2017

  • Manager Marketing Communications & Public Relations

    Feb 1998 - Jan 2002
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  Freelance-Speaker & Trainer

  Jan 2002 - Apr 2016

  Freelance-Speaker & Trainer

  Motivational Speaker and Trainer on Customer Service & Public Speaking Skills

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  State Trading Organization plc

  Jun 2008 - Jun 2012

  Board Director

  During the period I held the following positions: Chairman of Audit Committee, Chairman of Remuneration Committee, and Chairman of CGC Committee

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  Empowering All (www.masood.live)

  May 2016 - now

  Founder & Speaker-Empowering All

  I specialize in delivering customized speaking engagements and training sessions designed to empower both individuals and organizations. The topics I cover are:1) Your dream is possible 2) Get Results Faster3) Live Your life happy 4) Maximum Achievement @ WorkThe training workshops I conduct include the following specialized areas, drawing upon over two decades of experince.1) Customer Service Skills 2) Public Speaking Skills