Jolene Ding

Experience

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  YoYo Flavor

  Jan 2019 - Mar 2019

  Operations Assistant

  - Provide excellent customer service- Worked with other staff to make sure the operation goes smoothly-Able to solve customer enquiries

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  Freelance

  Jul 2021 - Dec 2021

  Freelance Translator

  -English-Chinese translation-Translated product details to be posted on e-commerce platform-Communicated with owner to ensure the progress goes well

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  Alibaba GDT Network

  Sept 2021 - Nov 2021

  Alibaba GDT Challenge 2021 Institutional Finalist

  -Worked in a team of 2 to conduct market research for a product-Analysed the output of market research-Visualised the research output

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  AllMeans: One-Stop Digital Solution Provider

  Sept 2021 - Sept 2022

  • Digital Marketing Executive

    Jan 2022 - Sept 2022

  • Digital Marketing Intern

    Sept 2021 - Jan 2022
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  AIESEC

  Mar 2022 - Feb 2025

  Top Achievement 🎉- Agenda Manager for Local Leadership Development Seminar (LLDS) 2024- Excellence Team Leader Award in AIESEC in Malaysia Award Night - Election Committee of Presidential Election 25.26 & Executive Board Election 25.26- Achieved 70% of Retention Rate in Semester 1 (Summer Peak) - Agenda Manager for Local Committee Q1 & Q2 Quarterly Review Workshop- Increase summer retention rate to 70% by managing the onboarding and performance evaluations for over 70 members.- Design and facilitate 10+ Learning and Development programs to enhance members' skill sets, which lead to an 85.7% advancement rate among members to higher roles.- Improved membership experience, achieving a Leadership Satisfaction Score (LPS) of 7.97 on average, by implementing regular coaching and feedback sessions to address member needs and align individual goals with organizational objectives.- Achieve a 95% talent selection conversion rate by optimizing talent acquisition processes through targeted sourcing and competency-based evaluations, significantly enhancing new hire quality. Show less Top Achievement 🎉- Excellence Team Leader Award in AIESEC in Malaysia Award Night - Nominated for Striving for Excellence Award in AIESEC in Malaysia Award Night - Led a team of 25 to plan and execute sales, marketing & customer experience strategies around the Bandar Sunway Community- Increased youth volunteer program engagement to promote Sustainable Development Goals (SDG) projects, resulting in a 15% increase in participant registration, attracting 120+ students across four projects- Achieved high conversion rates with targeted initiatives, including a 95% lead-to-application rate for major projects and a 96% application-to-approval rate- Enhanced social media presence through campaigns that reached over 3,500 students, leading to a 30% rise in event participation- Achieved an average customer satisfaction scores (NPS) of 8.22/10.00, through n innovative customer-centric strategies, continuous follow-ups and support for participants- Achieved 97.32% profitability by overseeing budget and performance metrics, analyzing ROI to adjust campaigns in real-time, and allocating resources efficiently- Won the Top Performing of Sales & Marketing award among all the 14 entities in Malaysia running youth volunteer programs, assessed on performance index, health index, and best practices Show less - Led a team of 3 to plan and execute physical marketing strategies around Bandar Sunway- Liaised with relevant stakeholders to collect project information and physical touchpoint booking- Involved in the volunteers' selection process, planning of physical marketing initiatives, partnership acquisition, membership experience management, etc.Reviewed and analyzed the effectiveness of the digital branding image & the effectiveness of physical marketing of AIESEC in Sunway- Planned and executed 1 physical roadshow on campus to reach out to 1000+ students at Sunway University and Sunway College- Secured 3 financial sponsorships with a total amount of RM 2000 for Sunway students who participated in volunteering projects Show less

  • Head of Talent Management

    Feb 2024 - Feb 2025

  • Head of Department of Sales, Marketing & Customer Experience (Youth Volunteer Programme)

    Feb 2023 - Mar 2024

  • Director of Physical Attractions (Youth Volunteer Programme)

    Sept 2022 - Feb 2023

  • Senior Executive of Marketing (Youth Volunteer Programme)

    Mar 2022 - Aug 2022
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  Sunway Career Peer Advisor

  Mar 2022 - Mar 2023

  Public Relations Executive

  -Volunteered as a student helper in Sunway Career Prep Days and Sunway Career Fair-Monitored and analyzed the growth of the audience on social media by using Google Sheet-Worked in a team of 8 to planned and executed marketing strategies-Designed promotional materials to be posted on Facebook, Instagram and LinkedIn-Facilitated AUSMAT workshops (resume and LinkedIn) for Sunway Australian Matriculation students-Facilitated annual CPA 3-Way roadshow event.-Peer-reviewed 20 resumes, 15 cover letters and 8 LinkedIn profiles Show less

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  Sunway iLabs

  Apr 2022 - Mar 2023

  Marketing & Communication Student Associate

  - Worked in a team of 5 to create marketing strategies - Designed and created 10+marketing communication content, including social media posts, videos, etc- Executed marketing initiatives and campaigns for iLabs Foundry student programme- Supported the planning and coordination of iLabs Foundry student programmeEvents: LaunchX Tiger's Lair, Sunway iLabs Demo Day, Make It Challenge 2022

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  Sunway University

  Apr 2022 - Dec 2022

  Future Leaders' Academy Programme (FLA) Member

  - Participated in an exclusive 5-month leadership development programme that aims to develop and polish confident, all-rounded, future-ready leaders and talents.- Involved in mentorship sessions by Sunway Alumni mentor on a 1:1 basis- Joined a total of 4 various Mastery Stages: Personal Mastery (M1), Professional Mastery (M2), Industry Mastery (M3), and Make A Difference (M4)

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  Pulsifi

  Jan 2024 - Apr 2024

  Product Management Intern

  - Collaborated with cross-functional teams, including 10+ engineers, UI/UX designers, and product managers, to drive successful product development and ensure alignment with project goals.- Participated in the end-to-end product lifecycle, from ideation and launch to post-launch performance analysis, ensuring continuous improvement and user satisfaction.- Assisted in creating and maintaining comprehensive product documentation, such as user stories, feature lists, and product backlogs, to streamline development processes.- Contributed to the localization process by updating 5+ translations, ensuring compliance with regional and linguistic requirements for enhanced global user accessibility.- Proposed and innovated 3 new features to enhance the website's user experience and increase engagement, utilizing Figma for wireframing and prototyping and Scrum to guide feature development.- Delivered a final presentation on an HR technology platform, showcasing a tool for candidate collaboration, mentorship, and job-seeking opportunities. Show less

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  Accenture Southeast Asia

  Sept 2024 - Dec 2024

  Project Management Officer Intern

  - Provided day-to-day support for the SAP S/4 HANA Work Package 4 project, ensuring smooth project execution and adherence to strategic goals.- Led the preparation of weekly status reporting decks, collaborating with team leads to update and consolidate information for executive review by using Azure DevOps and Microsoft PowerPoint.- Coordinated with 20+ consultants and developers to ensure alignment on project deliverables, timelines, and dependencies.- Facilitated 5+ visa application documentation processes, liaising with 20+ stakeholders to collect essential documents and maintain accuracy.- Created and distributed 10+ meeting minutes for weekly project meetings, capturing key action items and decisions. Show less

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  Roche

  Jan 2025 - now

  Site IT Experience Intern

  - Assisted in IT service management and infrastructure support to enhance operational efficiency at Roche's APAC site.- Provided technical troubleshooting and support for end-user devices, networks, and IT systems.- Contributed to digital transformation initiatives, improving user experience and IT service delivery.- Gained hands-on experience with IT asset management, software deployment, and system monitoring.- Conducted meeting room audits across the site, ensuring all devices were operational and addressing any hardware/software issues proactively. Show less