Tejas Chaudhari

Experience

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  HGS - Hinduja Global Solutions

  Jan 2019 - Sept 2019

  Customer Support Associate

  • Provided first-tier technical support for software and hardware issues, resolving 85% of customerqueries on first contact.• Conducted detailed diagnostics and troubleshooting for common technical problems.• Proficient with ticketing and CRM systems such as JIRA and Salesforce.• Strong understanding of software and hardware troubleshooting, network configurations, andcommon technical issues.• Familiarity with common business applications and productivity tools suchs Ms Excel, MS office. Show less

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  Concentrix

  Nov 2020 - Aug 2022

  Senior Subject Matter Expert - Level 2

  Troubleshot and resolved hardware and network related issues to ensure minimal downtime andoptimal performance.• Performed Os installation, firmware, and software upgrades, hardware upgrades, minimizingdowntime and enhancing system capabilities.• Developed and documented procedures for hardware installation, configuration, and maintenance.• Conducted regular maintenance and troubleshooting of server hardware, identifying and resolvingissues promptly.• Experience in installing and configuring McAfee security patches.• Installation and configuration of various software to enhance system performance.• Extensive experience with Windows and Linux environments.• Trained junior staff and team members on hardware management concepts, troubleshootingtechniques, and best practices. Show less

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  Sophos

  Aug 2022 - Feb 2025

  Endpoint Security Engineer - L1-2

  Implement, troubleshoot, and support Sophos security product’s that provide visibility & in-depthsecurity of all endpoints & Network.• Expertise in threat/malware analysis & remediation, incident response, compliance management, loganalysis, tuning & troubleshooting security component’s such as AV, data loss prevention,application & periphral control policies, device configuration/encryption.• Experience in API integration with SIEM tools, RESTful services, authentication, and error handling.• Performed threat modeling and design reviews to evaluate security implications and requirementsfor the adoption of new technologies.• Extensive experience with Windows and Linux environments.• Hands on experience on SQL query optimization for Sophos Datalake.• Proficient with tools such as Process monitor, Wireshark, Developer tool & logs.Io.• Advance knowledge of the Antivirus product architecture, cryptographic techniques, antivirusdetection techniques, common cyberattacks and vulnerabilities. Show less