Richard U.

Experience

• 

  Vix Technology

  Dec 2008 - Jul 2009

  Technical Support Advisor

  I supported the company’s real time software for websites. I was the first point of contact for customers or engineers if they had any issues with the software.

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  Opportunity Links

  Oct 2009 - Feb 2011

  IT Support Advisor

  I worked to support a web based database system used to store client data. I needed to ensure the data had been uploaded to and was being displayed correctly on the websites fed by the database system.

• 

  Open Objects Software Ltd.

  Feb 2011 - Mar 2015

  IT Support Advisor

  As a key member of the support team I advised clients on our web based database system and helped with any queries concerning the website. Clients were kept up to date so they knew what was happening with their requests at all times. I have knowledge of XML files, HTML and CSS as this was all necessary for the support work. Multi tasking was a necessity in this role as problems with the system needed to be resolved as rapidly as possible.

• 

  Worldpay

  Mar 2015 - now

  Implementation Manager

  I oversee the simultaneous management of multiple projects. I closely collaborate with various teams to address the technical aspects of each project and ensure that they are completed within the designated timeframe. Effective communication with clients is paramount, as it enables us to seamlessly integrate the company's systems with Worldpay in the most optimal manner. Extensive knowledge of Worldpay Payment Gateway is necessary to help clients achieve their goals.