
Dawn G.
New Home Sales Executive

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About me
Sales Executive | Accelerated Sales, Customer Engagement | Customer Retention
Education

UK Professional Development Academy
2020 - 2020CPD certificate Cyber Security 10 CPD Points
Open College Uk Ltd
2017 - 2017Diploma Business Management Distinction
Open College Uk Ltd
2017 - 2017Customer Psychology Diploma Distinction
Open College Uk Ltd
2017 - 2017Digital Marketing Diploma Distinction
Blm interaction Ltd
2014 - 2015Certificate Neuro Communication CertificateActivities and Societies: Body Language, Deception Detection, Neuroscience.

Open College UK ltd
2018 - 2019Diploma Business Coaching Distinction
Experience

Morris Homes Ltd
Sept 2007 - Apr 2013New Home Sales ExecutiveMaintained collaboration with solicitors, lenders, and estate agents and guaranteed the smooth running of the customer’s buying journey's. • Oversaw new homes sales office and acquired a certificate for delivering valuable assistance to site manager for NHBC pride in the job awards. • Achieved £70 per square feet beyond the competition by demonstrating exceptional features and benefits of a Morris home.• Won Sales Advisor of the Quarter three times.• Achieved recognition as the top Sales Advisor in the New Homes Sales team. Show less

Fusion People
May 2013 - Jan 2015New Home Sales ExecutiveDeveloped excellent relationships with developers that resulted in increased business hours and several contract renewals undertaking agency cover in new homes.• Turned around the remaining homes on new build developments often to the value of £750,000, and secured sales ready to close the development.• Sold homes that other professionals had not managed to sell.

Avon
Oct 2015 - Mar 2017Sales RepresentativeNurtured and maintained robust and healthy relationships with customers and gained their trust to strengthen business links.• Surpassed targets related to campaigns and achieved a top position with 6% highest-selling representatives in the country by developing brand loyalty and repeat business

Lovell Partnerships Ltd
Nov 2018 - Jan 2019New Homes Sales ExecutiveAgency through Bromak Ltd. I undertook a temporary full-time contract to manage a new homes development by Lovell Partnerships Ltd at their Greetham Gardens development, Greetham, Leicestershire. Led the end-end management of property purchases, from initial viewing through to legal completion. Quickly turned over profit in standing stock on the development, interacted extensively with customers to secure and progress sales. ( Left this role due to it being a temporary contract to cover long term sickness)• Contributed to the full-time management of a new home development to protect long term sickness that included year-end targets, customer relationships, and a high presentation level. • Sold an average of three houses a month, totalling £1,007,985. • Employed current and working knowledge of all legal requirements, such as GDPR, CML, and customer code.• Delivered fast results for a development that had been closed for six weeks. Show less

UK Professional Development Academy
Feb 2019 - Dec 2020Professional Development• Completed professional development courses and obtained CIP certificate to enhance business knowledge and skills.• Achieved a perfect score of 100% in exams, showcasing dedication and proficiency in the subject matter.

U&P Recruitment Ltd
Jan 2021 - Jul 2021New Home Sales ExecutiveCollaborated with Charles Church at their Saxon Meadows development near Newark, Nottinghamshire. Accelerated sales by referring customers for the company Financial Advisors and Mortgage Advisors. Promoted the benefits of using in-house resources. Prepared weekly reports, working drawings and pre-reservation plans. Updated the CRM accurately. Facilitated sales and followed up leads, and engaged with customers throughout the buying process. ( Left due to being headhunted by Persimmon Homes, part of the same company as Charles Church for providing exceptional performance. )Some of my key contributions;• Played a crucial role in achieving a monthly turnover exceeding £900,000 on executive homes. • Rapidly adapted to make an immediate impact on the reservation process.• Received positive feedback from customers for delivering a first-class customer journey and support. Show less

Persimmon Homes
Jul 2021 - Oct 2021New Homes Sales ExecutiveDelivered exceptional performance on a new homes development constructing more than 580 new homes. Manage more than 70 new homes, pending sales pressure by utilising key skills. Monitor customer journey in accordance with GPDR standards by using company's customer relationship management system. Managed the customer appointment system by pre-qualification with the panel financial advisor's with aim of achieving optimum outcomes. ( Left this role because my new development was delayed indefinitely, and travelled a four- hourly trip daily)• Exceeded new home sales targets of 3-4 sales per week for total of £950,000 in sales on average.• Accomplished desired objectives by working on one of Cambridgeshire's busiest New Homes developments.• Completed 98% sales by evaluating working drawings.• Met contract exchange deadlines ranging from 45 to 52 days.• Boosted finishing touches sales by £28,000 on weekly basis. Show less

U&P
Nov 2021 - Sept 2024New Homes Sales ExecutiveAccelerated sales by referring customers to company Financial Advisors; promoted the benefits of using in-house resources. Prepared weekly reports, working drawings and pre-reservation plans, Updated CRM accurately. Facilitated sales, followed up on leads, and engaged with customers throughout the buying process. • Instrumental in managing the busiest high-pressured, fast-paced new home developments clearing up multiple customer queries and backlogs of customer colour choices and booked customers in for reservations. Show less
Licenses & Certifications

Visitor Card
Home Building Skills PartnershipAug 2020- View certificate

Writing Customer Service Emails
LinkedInOct 2020 - View certificate

Writing in Plain Language
LinkedInOct 2020 - View certificate

Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting
LinkedInNov 2020 - View certificate

Learning Computer Security and Internet Safety
LinkedInSept 2020 - View certificate

Avoiding Phishing Scams
LinkedInSept 2020 - View certificate

Delivering Bad News to a Customer
LinkedInJan 2020 - View certificate

Building Rapport with Customers
LinkedInApr 2020 - View certificate

Disrupting Yourself
LinkedInNov 2019 - View certificate

Learning GDPR
LinkedInNov 2019
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