Altaf Simavatwala

Experience

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  Vodafone

  Mar 2009 - Feb 2011

  Customer Service Executive

  1. Solve customer queries on product and offers 2. Satisfy the customer with the best possible solution 3. Achive KPIsa.Customer Satisfaction score b.Productivity c.Quality

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  Medusind

  Feb 2011 - Jan 2015

  Senior Cliant Service Executive

  1. Handling projects : Production, Communication , Reporting 2. Monitor Quality and Publish quality reports3. Create and maintain training documents4. Train the new workforce

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  Advantmed India LLP

  Jan 2015 - now

  Acted as a key member of the project team for the successful implementation of Risk, PHA, and Quality projects by collecting and organizing relevant data, validating information, creating requirement documents for the software team, and collaborating with software and operations teams to ensure project goals were met.Expanded the scope of work to include requirement gathering, information sharing, and timeline management for output delivery and ingestion.Facilitated the gathering of information for 837 submission and ensured that all required data was submitted accurately and on time.Developed departmental process flows and documentation outlining the processes required to set up a department capable of managing implementation projects.Demonstrated strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills, to effectively collaborate with team members and stakeholders at all levels of the organization. Show less Owned and prioritized product backlog, ensuring the development team was working on the most critical features and requirements.Oversaw the entire product deployment process, from initial vision and creation to rollout and delivery, ensuring all objectives were met.Focused on building critical features upfront to identify technical constraints and challenges, ensuring timely resolution.Developed plans and specifications outlining how, where, and when each component of the product would work, to guide the implementation of new features.Collaborated closely with project members to identify and address problems promptly, ensuring smooth product delivery.Developed and implemented automation tools to improve efficiency, eliminate waste, and free up labor hours for other needs, enhancing overall productivity. Show less Identifying and planning the resources required to meet project goals and objectives by setting realistic timelines and checkpoints.Developing implementation methodologies to rein in project costs while meeting key milestones.Initiating and managing projects, including overseeing costs, schedules, and performance.Driving team success through shared vision and recognition of quality performance.Planning, executing, and controlling assigned projects to ensure that work performed complies with contractual requirements.Implementing actions to mitigate risk by developing contingency and avoidance strategies.Collaborating closely with project members to identify and quickly address problems, and ensuring effective communication throughout the project lifecycle. Show less Perform Transaction Audit for Calls and documentationCompiled and distributed weekly feedback to team members to improve service time and quality while increasing productivity.Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.Led process improvement projects to help operations meet and exceed quality standards and reduce costs.Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.Developed and maintained quality assurance procedure documentation.Performed root cause analysis through Audit Data and Quality Tools. Show less

  • Project Implementation Specialist

    Jan 2021 - now

  • Product Owner

    Sept 2018 - Jan 2021

  • Associate Project Manager

    Jun 2016 - Aug 2018

  • Quality Analyst

    Jan 2015 - Jun 2016
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  Advantmed India LLP

  -

  Project Implementation Specialist