Jessica W.

Experience

• 

  Spooner Incorporated

  Mar 2012 - Apr 2015

  Workers' Compensation Claims Adjuster

  Oversaw up to 200 active workers’ compensation claims, conducting investigations and preparing legal documentation. Acted as a liaison between clients, attorneys, and the Industrial Commission to ensure smooth communication and timely case handling. Built strong client relationships through effective communication and consistent follow-through. Improved claims handling efficiency by refining investigation processes and documentation protocols.

• 

  National Interstate Insurance Company

  Apr 2015 - Jun 2018

  Workers' Compensation Claims Adjuster- Lost Time DE, MA, MD, OK and VA

  Handled complex lost time claims, coordinating with medical providers, legal counsel, and internal teams to drive timely resolutions. Presented high-exposure cases to leadership, developing strategic settlement plans with reserves up to $50,000. Ensured compliance across multiple state regulations while maintaining strong communication between all stakeholders.

• 

  Gallagher Bassett

  Jun 2018 - now

  Supervise a team of adjusters handling a wide range of Workers Compensation claims, offering guidance and support to ensure efficient, accurate, and high-quality service. Reinforce best practices and compliance standards to promote consistent, effective claims handling. Lead recruiting, onboarding, and mentorship efforts, fostering a collaborative and performance-driven team culture. Manage workloads, set clear expectations, and provide regular feedback to maintain productivity and alignment. Leverage internal systems and tools to streamline workflows and improve team performance. Maintain proactive, professional communication with clients, carriers, and brokers to build trust and resolve issues efficiently. Prioritize team development by identifying coaching opportunities and supporting individual growth through ongoing feedback. Show less Oversaw a team handling complex Workers Compensation claims, offering guidance and support to help resolve cases effectively and fairly. Took the lead on investigating, analyzing, and resolving challenging claims, using sound judgment to make well-informed decisions. Collaborated closely with clients to improve claim strategies and streamline the overall management process. Used critical thinking and problem-solving skills to overcome obstacles and keep claims moving forward. Helped identify ways to improve team workflows and contributed to training new team members. Show less Handled a complex caseload of Workers Compensation claims (MD, DC, VA) from initial investigation through resolution, using strong analytical skills to assess details and drive informed decisions. Took ownership of each claim, ensuring timely evaluations, clear communication, and fair outcomes for all parties involved. Partnered with clients to understand their needs, provide tailored claim solutions, and continuously improve the claims management process. Applied critical thinking and problem-solving to overcome claim challenges and navigate regulatory requirements. Managed competing priorities and stayed organized in a fast-paced environment to consistently meet service expectations for both clients and claimants. Show less

  • Supervisor

    Jan 2024 - now

  • Workers' Compensation Team Lead

    Apr 2023 - Jan 2024

  • Workers Compensation Senior Resolution Manager

    Jun 2018 - Apr 2023