Akansha Gupta

Experience

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  Institute of medical science, BHU

  Jun 2011 - Aug 2011

  Summer Research Fellow
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  PESIT

  Aug 2011 - Dec 2011

  Student Teaching Assistant

  Appointed as Student Teaching Assistant for the subject Bioinformatics during the academic semester.

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  Cognizant Technology Solutions

  Oct 2013 - Jun 2016

  Programmer Analyst

  1.Production Support activities – Incident Solving & Problem Management2.Analysis of Requirement and creating analysis deliverable3.Creating Design document based on Analysis deliverable4.Unit Testing5.Integration Testing6.Extensive client interaction7.Development and implementation of complex components for system enhancement

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  Colt Technology Services

  Jul 2016 - Jan 2018

  Engineer

  1. ServiceNow Developer and Adminstrator.2. RequestCenter Management, Service Creation, Service Design, Service Modification,Reporting, Advance Reporting (Cognos). Currently involved in migrating Cisco Prime Service Catalogue to ServiceNow.3.Analysis of Requirement and creating analysis deliverable4.Creating Design document based on Analysis deliverable5.Unit Testing6.Extensive client interaction7.Development and implementation of complex components for system enhancement Show less

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  VirtusaPolaris

  Jan 2018 - Feb 2019

  Associate Consultant

  1. ServiceNow developer, Programmer, JavaScript, ITIL, Problem Management, Incident Management, Service Level Management, Service Request Management, Change Management, System Administration.2. Client Side and Server-Side Scripting (Ex. Catalog Client Script, Business Rules, Script Actions, Script Includes).3. Administration (includes Reporting, Email Notifications, Creating/Editing Home pages, Personalizing Forms).4. Client & Server API's (Ex: Glide Dialog Window, Glide Form (g_form), Glide Ajax, and Glide Record).5. UI Pages & policy.6. ACL and Data Policy, Transform Map.7. Knowledge of ITIL framework and good understanding of (Incident/Problem Management, Product Catalog etc).8. Transformation MAP, UI page, Connection with another database/instance, Web service.9. Survey design and Template.10. Analysis, Design, Code Reviews, Solving Technical Issues.11. Communication skills. Show less

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  Accenture

  Mar 2019 - Jan 2022

  • Cloud Tech Specialist

    Feb 2021 - Jan 2022

  • Senior Analyst

    Mar 2019 - May 2021
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  GE

  Jan 2022 - now

  My role as a Product Architect is a critical and multifaceted position within an organization, requiring a comprehensive understanding of both business and technology. As a leader in the field, this role involves the establishment and optimization of platform architecture, product design, and implementation strategy for all ServiceNow instances. This comprehensive work description aims to delve into various aspects of the role, emphasizing its significance in driving standardization, best practices, technical governance, and innovation that align with business objectives.As an architect, I ensure that the team follows Agile methodologies, meeting timelines and staying within budget constraints. This involves monitoring project progress, addressing challenges, and ensuring that projects are delivered on time and on budget. Collaborating with module owners, technical product managers, peer architects, development, and operations teams, I ensure alignment with priorities and schedules as per the program release plan. This involves strategic planning to meet program objectives and timelines.Ensuring the health of ServiceNow instances is paramount. As an architect, my role is to assess instance health, considering aspects such as performance, manageability, usability, scalability, upgradability, and security. This involves conducting regular audits and implementing measures to address any identified issues.Identifying and remediating configurations not aligned with ServiceNow best practices is crucial for long-term platform health. I also provide support in identifying areas that need improvement and guide the remediation process. Additionally, I play an advisory role in defining and promoting configuration, coding, and integration standards. This ensures consistency in development practices and helps in maintaining a high level of quality across the platform. Show less Work in lockstep with application or domain leaders acting as a technical product manager to create a clear strategic direction that will be delivered by the product development team(s). I direct the team with a clear and descriptive set of requirements and deliver product features and functions by balancing customer need with business strategy, minimized defects and technical debt. My priority is seamless integration and alignment of perspectives from a broad set of stakeholders including but not limited to: Customers, Process Owners, Enterprise Architects, Application Managers, Development teams and Technical Architects. I drive execution and manage deliverables of EHS and Quality IT products and solutions with initial and primary focus in the ServiceNow® platform “PowerNow”, a large and critical enterprise customer management platform for Gas Power. Show less

  • Product Architect

    Apr 2023 - now

  • Technical Product Manager

    Jan 2022 - Apr 2023