Miranda Gilbert

Experience

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  Enrichment Services Program, Inc.

  Oct 2020 - Apr 2024

  Family Advocate

  • Interview customer to assess status and determine eligibility for various social and economic programs. Explain various assistance programs and services available to customers.• Assess the immediate needs of customers in emergent situations, authorize necessary actions in regard to changes in the customer’s circumstances and direct the customer to the appropriate assistance program(s). • Obtain and review necessary data, documentation and verification for eachassistance program as it relates to the recipients' specific circumstances.• Refer customers to both mandatory and optional services, in addition to other agencies, as needed. • Compile customer information/documents to enter into the database and file in the appropriate location.• Research and develop relationships with other social and economic assistance programs with the goal of creating a partnership to better serve customers.• Detect discrepancies and clarify data through telephone inquiries, correspondenceand interviews.• Work within time frames and deadlines which are dictated by program requirements.• Conduct interviews to determine initial eligibility for financial benefits based on a predetermined scale. • Maintain awareness of the program’s guidelines in relation to accuracy and completeness. • Recruit, retain, and supervise volunteers for the center. • Oversee all aspects of monthly food distribution• Work cooperatively with other employees and supervisors to prepare and submit monthly reports as needed, or as requested by the community service director. • Conduct job skills assessments for customers, assist with resume writing and other soft skills training• Provide information in regard to the various assistance programs to the community, partners and clients.• Attend monthly community collaboration meetings• Track progress of households served by the program• Develop Pathway Plans/goals for customers Show less

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  Georgia Department of Human Services

  Apr 2024 - now

  Advocate 2

  •Liaison between the Division of Child Support Services and the assigned judicial circuit•Communicates with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.•Provide advocacy and accountability strategies to the program participants to promote sustainability to pay their child support obligation.•Promotes Problem-Solving Case resolution efforts and performs the core work and activities, including enforcing orders, attending court hearings, addressing case management alerts, responding to customer inquiries, and conducting weekly meetings with program participants.•Maintains consistent documentation on participants' program status.•Identifies and meets with employers to secure employment for program participants.•Develops and maintains a comprehensive public relations process through the assessment of needs and referrals to resource providers who can provide necessary support and resources to address identified barriers.•Responsible for maintaining weekly and monthly reports as required per circuit.•Maintain required training as required by the agency.•Performs other professional responsibilities as assigned. Show less