David Stone

David Stone

Multi Functional Staff Member

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location of David StonePilsley, England, United Kingdom

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  • Timeline

  • About me

    Microsoft SCCM | Symantec Endpoint Protection Manager | Trellix ePolicy Orchestrator on Prem | Trend DSM | Microsoft Defender | Windows Patch Management | Firmware Management | OS Build Management

  • Education

    • Chesterfield College

      2004 - 2006
      AVCE Information Communication Technology
    • Tupton Hall Sixth Form

      2003 - 2004
      AS Level Psychology
    • Tupton Hall Secondary

      1998 - 2002
      GCSE Maths, History, Geography, R.E., Chemistry, Physics, Biology, English Language and English Lit, D.T.
  • Experience

    • Cineworld Cinemas Ltd

      Nov 2005 - Nov 2006
      Multi Functional Staff Member
    • Computer Sciences Corporation (CSC)

      Nov 2006 - Feb 2008
      First Line Remote Support Engineer
    • BT Group

      Mar 2008 - Oct 2023

      • Patch management for servers• Patch management for desktops• AV installation• AV configuration• AV management• Application packaging• Application deployment• Build management• Build configuration• Task sequence maintenance• Device BIOS/firmware management• Process creation and maintenance• Step by step guide creation• Report creation• Coaching of 2nd line colleagues

      • 3rd Line IT Engineering Specialist

        Jul 2015 - Oct 2023
      • 2nd Line Remote Support Engineer

        Mar 2011 - Jun 2015
      • 2nd Line Remote Support Engineer (IT Site Manager)

        Jan 2009 - Mar 2011
      • First Line Remote Support Engineer

        Mar 2008 - Jan 2009
    • Littlefish

      Sept 2024 - now
      Service Desk Engineer
  • Licenses & Certifications

    • Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

      Microsoft
    • Managing and Maintaining a Microsoft Windows Server 2003 Environment

      Microsoft
    • ITIL® v3 Foundation

      ITIL Certified
    • Pro: Microsoft Desktop Support – ENTERPRISE

      Microsoft
    • Trend Deep Security Manager 9.5 Certified Administrator

      Trend Micro
    • TS: Configuring Microsoft Windows Vista Client (MCTS)

      Microsoft