David Stone

Multi Functional Staff Member

336 followers

Pilsley, England, United Kingdom

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Timeline
About me
Microsoft SCCM | Symantec Endpoint Protection Manager | Trellix ePolicy Orchestrator on Prem | Trend DSM | Microsoft Defender | Windows Patch Management | Firmware Management | OS Build Management
Education
- Chesterfield College
  2004 - 2006
  AVCE Information Communication Technology
- Tupton Hall Sixth Form
  2003 - 2004
  AS Level Psychology
- Tupton Hall Secondary
  1998 - 2002
  GCSE Maths, History, Geography, R.E., Chemistry, Physics, Biology, English Language and English Lit, D.T.
Experience
- Cineworld Cinemas Ltd
  Nov 2005 - Nov 2006
  Multi Functional Staff Member
- Computer Sciences Corporation (CSC)
  Nov 2006 - Feb 2008
  First Line Remote Support Engineer
- BT Group
  Mar 2008 - Oct 2023
  • Patch management for servers• Patch management for desktops• AV installation• AV configuration• AV management• Application packaging• Application deployment• Build management• Build configuration• Task sequence maintenance• Device BIOS/firmware management• Process creation and maintenance• Step by step guide creation• Report creation• Coaching of 2nd line colleagues
  - 3rd Line IT Engineering Specialist
    Jul 2015 - Oct 2023
  - 2nd Line Remote Support Engineer
    Mar 2011 - Jun 2015
  - 2nd Line Remote Support Engineer (IT Site Manager)
    Jan 2009 - Mar 2011
  - First Line Remote Support Engineer
    Mar 2008 - Jan 2009
- Littlefish
  Sept 2024 - now
  Service Desk Engineer
Licenses & Certifications
- Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
  Microsoft
- Managing and Maintaining a Microsoft Windows Server 2003 Environment
  Microsoft
- ITIL® v3 Foundation
  ITIL Certified
- Pro: Microsoft Desktop Support – ENTERPRISE
  Microsoft
- Trend Deep Security Manager 9.5 Certified Administrator
  Trend Micro
- TS: Configuring Microsoft Windows Vista Client (MCTS)
  Microsoft