Floyd Te

Experience

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  Convergys

  Oct 2013 - May 2014

  Technical Support Specialist

  • Resolve customer complaints via phone, email, mail, or social media.• Use telephones to reach out to customers and verify account information.• Greet customers warmly and ascertain problem or reason for calling.• Assist with placement of orders, refunds, or exchanges.• Take payment information and other pertinent information such as addresses and phone numbers.• Suggest solutions when a product malfunctions.• Work with customer service manager to ensure proper customer service is being delivered. Show less

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  Qatar Airways

  May 2014 - Dec 2014

  Sales Assistant

  • Assist Manager with task including ordering stock from the warehouse, training new staff members, working out weekly rosters, merchandising new season stock, banking, resolving staff conflicts, theft prevention and was in charge of store when the manager was on duty.• Increased sales with excellent customer service levels and developed good relationships with regular customers.• Customer service including assisting with clothing choices, sizes, and styling on the floor in a friendly and efficient manner.• Maintain store and stock in impeccable condition. Show less

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  Olive Technology

  Mar 2015 - Jun 2016

  Customer Service Representative

  • answer calls and respond to emails and handle customer inquiries both telephone and email• research required information using available resources• manage and resolve customer complaints• provide customers with product and service information• identify and escalate priority issues• route calls to appropriate resource• follow up customer calls where necessary• document all call information according to standard operating procedures• complete call logs and produce call reports Show less

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  Helpfuel Services DMCC

  Sept 2016 - Sept 2019

  Team Manager
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  Let's Eat

  Nov 2019 - Nov 2021

  Team Manager