SUSHIL KR. SHARMA

SUSHIL KR. SHARMA

ACADEMIC PROJECT EXECUTED

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location of SUSHIL KR. SHARMANew Delhi, Delhi, India

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  • Timeline

  • Skills

    Customer relations
    Itil
    Team management
    It service management
    Business analysis
    Telecommunications
    Human resources
    Customer service
    Crm
    Management
    Business development
    Leadership
    Training
    Project planning
    Vendor management
    Customer satisfaction
    Budgets
    Business planning
    Strategy
    Consulting
    Prometric center
    Customer relationship management
  • About me

     Excellent working knowledge of Online free classified ads with different key words.  Build healthy relationship with HR’s of IT companies in NCR for Corporate Trainings.  Doing cold calls to the clients for maintain healthy relationships with the clients.  Established thorough correspondence through electronic modes of Communication.  Monitoring daily operations, reviewing weekly productivity and quality of the unit with expected standards and SLA.  Identifying prospective clients, generating business from new accounts & developing them to achieve consistent profitability by doing E advertising and postings on different websites.  Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norms.

  • Education

    • Delhi University

      2007 - 2009
      B Com, MBA Management

      Studied Commerce

    • Delhi University

      2007 - 2009
      Bcom Management

      Activities and Societies: Took Participate in Debates, Sports and cultural programmes B Com

  • Experience

    • Qlogy

      Jun 2009 - Dec 2009
      ACADEMIC PROJECT EXECUTED

      in Quickwin groups a Premier IT consulting company as a Business Operation Manager for Delhi /NCR region since December 2009. Worked in Qlogy Management Services Pvt. Ltd. as a Business Development Executive for Delhi/NCR region; Participated in ITIL V3 Training organised by Quickwin Groups at Delhi.Summer Project: Title : The Market of Brand Image & Equity of Woodland" from 21 May to 21 July 2008.Organization : Aero Club (Wood Land) New DelhiDuration : 8 Weeks. Show less

    • QLogy Management Services

      Aug 2009 - Dec 2009
      BDE
    • Quickwin groups

      Dec 2009 - now

      Synopsis : To Know about the Brand Image and Equity Of Wood land : Collecting information about the need, want and desire of prospects about Tastes and Requirement. Suggest the customer with best products. : Successfully converted my maximum leads in business. : Direct interaction with customers, Dealers : Got habitual with hectic working schedule.Achievement : Achieved the target before the deadline. : Met more than 100 customers personally Show less  Interfacing with clients for mapping requirements and delivering need based solutions so as to achieve the total customer satisfaction and revenue targets. Maintaining excellent relations with clients to augment avenues for additional business. Implementing goals / short term and long term budgets and developing business plans for the achievement of these goals. Identifying prospective clients, generating business from new accounts & developing them to achieve consistent profitability by doing E advertising and postings on different websites. Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norms.Key responsibilities handled-Assessing Needs of training through basis job analysis, appraisal schemes and consulting with human resources departments-accordingly preparing training calendar on monthly and yearly-Taking weekly workshops on various concepts to make employees aware of new techniques in their respective fields-Also providing cross functional knowledge so that it helps in better working of organization and departments-Managing the training budget as returns through the programme is important-To prepare content of training with different department heads to cover all aspects needed during training-To Assess individual as well as and the overall training programme-Managing ongoing development process for the staff after their appraisal process-Devising a training strategy for the organization-Designing career development for all positions which helps in succession planning-Preparing reports of the programme and submitting to top management and making sure that the implementation of the concepts taught are made in the organisation Show less

      • Research Analyst

        Dec 2010 - now
      • Business Operation Manager

        Dec 2009 - now
    • IT Education

      Dec 2016 - now

      IT-Education is established at Delhi, has been providing IT SECURITY services all over India. Our Organization is well-recognized due to our standard consulting & providing staffing services (for both small and large businesses), as well as training candidates. We have a world-class corporate training centre

      • Directot at IT Education Group

        Dec 2016 - now
      • Business Process Owner

        Dec 2016 - now
  • Licenses & Certifications

    • Diploma In Computer technologies

    • ITIL V 3 Certification

      Exin
    • AWS Certified Solutions Architect

      Amazon
      Mar 2025
  • Volunteer Experience

    • BDE

      Issued by Qlogy on Nov 2011
      QlogyAssociated with SUSHIL KR. SHARMA