Fernando Daniel Martinez Mena

Experience

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  Aptiv

  Dec 2010 - now

  Customer Service Coordinator who in turn manage around 3,900 numbers from a total of 40 Customers distributed in Asia and America. Review and compliance of the processes as well as evaluation of coworkers KPI’s. Team Development. Improvement Projects with different plants areas. Monitoring of Annual Objectives. Assistance in critical situations. Score Card Review with Customers. Problem solving assistance. Make sure product delivery in time and correct quantity. Development of training plan for new personnel. Show less EDI and manual orders analysis, Scheduled Agreement, Spot Buy, Lean Ordering, JIT's. Shipments and interaction with Shipping department, Premium Shipments Negotiation. Request credits or debits due to shipping errors. Demand variation analysis with customers and manufacturing plants, Ensure manufacturing plants orders accomplishment. Coordination with transportation for delivery material, Negotiation with customer in critical situations. Order Confirmation according lead time. Coordination with Quality for rejected material replacement. Support in engineering changes. Inventory Analysis. SAP Management, Advanced Excel. Coordination with plants for production and establish priorities. Show less

  • Distribution Demand Manager (Sales)

    Dec 2018 - now

  • Customer Service Coordinator

    Oct 2017 - Dec 2018

  • Customer Service Representative PC&L

    Mar 2014 - Oct 2017

  • Planner

    Dec 2010 - Mar 2014
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  Instituto Tecnológico de Saltillo

  Jan 2024 - now

  Docente Universitario a tiempo parcial