
Manfred Hans
Technical Team Lead ESM

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About me
Digital Marketing Specialist and IT Manager
Education

Google Skillshop
2021 - 2021Google Ads Certification AdvertisingThe Google Ads certification is a professional accreditation that Google offers to individuals who demonstrate proficiency in basic and advanced aspects of Google Ads. There are six Google Ads certifications available today: Google Ads Search, Google Ads Display, Google Ads Video, Shopping ads, Google Ads Apps, and Google Ads Measurement.

Elite Inc.
2019 - 2020Diploma in Digital Marketing Marketing/Marketing Management, GeneralActivities and Societies: Copy Writing Sales Funnels Social Media Marketing Pay per Click Marketing Email Marketing Content Marketing Intensive course on Digital Marketing and sucesfully running a Digital Marketing Agency.

Bredasdorp High Scool
1994 - 1998HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES Grade 12
Experience

IBM
Jan 2005 - Oct 2011Technical Team Lead ESMIT Specialist - Technical Team Lead - Enterprise Systems ManagementResponsibilities and Achievements:Helpdesk Analyst (2005 - 2006)• Improved First Call Resolution by 20% from 45% on a monthly basis• Implemented a network monitoring solution using Compuware NetworkVantage toMonitor LAN traffic• Network monitoring reports often lead to pro-active problem solvingIT Specialist (2006 – 2011)Delivery Responsibilities:• Monitoring Server OS using IBM Tivoli Monitoring V6.2.2 on AIX, Linux and Windows platforms• Monitoring Applications using IBM Tivoli Monitoring V6.2.2 on Oracle, DB2, SQL and Lotus Domino• Monthly performance and capacity reports on all Server using IBM Tivoli Monitoring V6.2.2• Software package deployments (for example MS Office 2007) using IBM Tivoli Configuration Manager and IBM Tivoli Provisioning Manager 5.1.3• Monthly asset inventory reports of 98% accuracy within contracted SLA on all desktops using IBM Tivoli Provisioning Manager 5.1.3• Developing weekly inventory reports to assist the customer in managing hardware and software changes on their desktops• Performing maintenance tasks on IBM Websphere Application Server and IBM HTTP Server• Test lab setup, including LAN, Clients, Servers and Backend.• Implemented automated Call logging Integrated with Customers Helpdesk System, tailor made according to Customers SLA’s• Routine Maintenance on all monitoring systems via ITIL Change Management guidelines• Managing problem by identifying trends and performing root cause analysis, while liaising with Customer Team Leader Responsibilities:• Input in Daily Operations Meeting on current issues and future Projects• Weekly Team meeting to ensure deliveries is on track and to discuss any issues or risks• Plan and ensure the Teams deliveries, training and innovative contributions are met yearly• Increased the contribution of underperforming team members to being a constant solid contributor to the companies objectives Show less

M2 Web IT Solutions
Nov 2011 - May 2015Information Technology Specialist
Greystone IT Consulting
Jun 2015 - nowIT Manager
Sociallogue Digital Marketing
Apr 2020 - nowDigital Marketing Specialist
Licenses & Certifications
- View certificate
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Shopping ads Certification
Google Digital Academy (Skillshop)Jul 2022 - View certificate
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Google Ads Display Certification
Google Digital Academy (Skillshop)Jun 2022 - View certificate
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Google Ads Video Certification
Google Digital Academy (Skillshop)Jun 2022 - View certificate
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Google Ads Search Certification
Google Digital Academy (Skillshop)May 2022 - View certificate
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Google Ads - Measurement Certification
Google Digital Academy (Skillshop)Jun 2022 
HCS Field Server
华为Jun 2019- View certificate
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Google Ads Apps Certification
Google Digital Academy (Skillshop)May 2022 
HCIA Datacom V1.0
华为Jun 2022- View certificate

The Fundamentals of Digital Marketing
GoogleJun 2021
Languages
- afAfrikaans
- enEnglish
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