Daria Cherkasova

Experience

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  Haagen Dazs

  May 2010 - Sept 2010

  Salesperson
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  English Language School Intour-Lingua (Интур-Лингва)

  Oct 2010 - Mar 2012

  English Language Teacher

  enjoyed being able to teach English to students of different ages in groups of up to 12 people, explaining English grammar and the use of idioms and figures, encouraging students to speak freely, express their opinion in English, helping to develop their abilities verbal and written using different tools, techniques and resources.

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  Rimbunan Hijau Group

  Jun 2011 - Apr 2012

  Translator/Interpreter

  Before finishing my degree I got a job doing what I had studied for 5 years.I performed translation of contracts, internal letters, interpretation during visits by clients and suppliers of the technical team. I covered the General Director's secretary during the secretary's absence, performing her functions of agenda management, travel reservations and receiving visits among other functions. I actively participated in the preparation of the grand opening event of the MDF (Medium Density Fiberboard) plant. Show less

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  Tecnicas Reunidas

  Apr 2012 - Oct 2014

  Administrative Assistant, Interpreter/Translator

  Less than a year after getting my degree, I felt privileged to be able to work on the most important oil and gas project in my hometown.I performed translations of contracts with suppliers, site queries, internal letters, proposals from local contractors, technical translation of specifications.I planned medical appointments, made bookings in childcare facilities and schools for the children of expatriate employees, translated medical reports and accompanied expatriated staff their medical appointments and simultaneously translated during doctor’s visits and tests.I provided sworn translation service for documentation and managed documentation at Notary offices and regional Chamber of Commerce. Show less

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  Técnicas Reunidas Initec

  Mar 2015 - May 2015

  Department Secretary

  It was my first job in Spain thanks to the connections and trust gained in the previous position in Russia. In that role I learned to place orders for office supplies and manage employee reports in SAP, I handled calls, managed the department director's agenda, and organized trips for expatriate staff to Canada.

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  RESTEL S.A.

  Jun 2015 - Dec 2015

  Booking Agent

  It was my first experience in customer service in Spanish. Though inbound phone calls, managing hotel reservations, managing transfers, managing requests from end clients, collaborating with travel agencies, I lost my fear by stepping out of my comfort zone to successfully and fluently communicate with people in a language that I just started learning 6 months earlier.

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  Cigna

  Feb 2016 - Apr 2017

  Customer Service Representative
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  Cigna Healthcare International Health

  Apr 2017 - now

  Senior Customer Service Representative

  Providing first-in-class trilingual customer service to our policyholders to customers over the phone and via email to ensure a great experience in line with company's values, doing my best to meet expectations of members of international organizations such as the UN, UNICEF, the European Space Agency, WIPO, BIS and many others.I resolve doubts from healthcare providers located around the world regarding patient coverage and the status of payments and authorizations requested.I handle complaints and suggestions in an empathetic but assertive way.I have covered for our team's supervisors on several occasions during their absences, I learned how to generate KPI reports and analyze them, I regularly update the staffing file based on shift absences.I have trained several teams of new Contact Center agents, transferring to them not only the knowledge and experience of many years but also the values of our company, ensuring that we help our clients improve their health, wellbeing and safety. Show less