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Muhammad Ismail

Muhammad Ismail

Reservations Assistant

Followers of Muhammad Ismail771 followers
location of Muhammad IsmailIslāmābād, Pakistan

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  • Timeline

  • About me

    Management Science Graduate || Specialization in Aviation Operations || Administration & Management Trainee || Digital Marketer & Business Developer || Entrepreneurial Mindset

  • Education

    • Superior College

      2017 - 2021
      BS Aviation Management Aviation/Airway Management and Operations A (3.74 CGPA)

      Activities and Societies: Project Group leader Major Subject : Aircraft Flight procedures, Airport Operations, Airline Management, Marketing, HR, Business Development, Project Management, Procurement , Research Management, Customer Services Management

  • Experience

    • Flymust.com

      Oct 2020 - Feb 2021
      Reservations Assistant

      Worked on Digital Marketing. Worked on B2B operations.Customer Support.GDS understanding.Sabre, Galileo, Amadeus ticketing reservation understanding.Airline web reservations and bookings.Tickets cancellation and refunding.Domestic and International tour planning.Hajj and Umrah services understanding.

    • Pakistan Civil Aviation Authority

      Feb 2021 - Mar 2021
      Management Trainee

      A great experience and engaged in tasks of different departments of civil aviation like HR, commercial, pre flight, airworthiness and cargo

    • Freelance

      Apr 2021 - Jan 2024
      Academic Project Writer

      • Wrote and edited academic assignments and presentations.• Worked with university students on their final year projects.• Worked on entrepreneurial and business management projects.• Evaluated project requirements and standards to produce creative content.

    • Airblue

      Nov 2023 - now
      Counselor Terminal Customer Service

      Handle customer queries with professionalism. Maintain the flight coordination and supervise the assignment of supplimentary helpdesk resources. Maintain Gate operations and flight closeouts.Help passengers with self-serve or assisted check in procedures. Deal with passenger flight queries. Verify travel documents and provide boarding passes. Tell passengers about luggage restrictions.

  • Licenses & Certifications