Agnes Sinka

Experience

• 

  Otthonunk magazine

  Jan 2009 - Jan 2010

  Columnist

  Columnist at the magazine Otthonunk (Our Home) for housing cooperatives andappartmenthouse managers• Creation and edition of articles both in printed and online surfaces• Participation in organisation of exhibitions and conferences• Representing the magazine on international exhibitions• Keep contact to partners, advertisement management• Tools: Adobe InDesign, Photoshop, MS Office Outlook, Excel, Word• Languages: Hungarian-German

• 

  IT Services Hungary Kft., Member of T-Systems International

  Oct 2010 - Aug 2014

  Lead Change Manager for one of T-Systems biggest customer: Daimler AG (Team Coordination)• Providing worldwide (DE, SK, HU, BR, US) the ticketquality for all changes• Creation of reporing, continual qualitycheck, later handed over to trainee• Participation in all levels of approving process of changes (from representation till approving)• General educations conserning ticket handling and change process based on ITIL• Participation in restructuring of T-Systems approval process• Tools: Service Center Cosima, MS Excels (with macros), Word, PPT, Webex• Languages: German-English عرض أقل

  • Technical Process Specialist / Change Manager

    Apr 2012 - Aug 2014

  • Service Desk Agent

    Oct 2010 - Mar 2012
• 

  PROJECTS GmbH

  Sept 2014 - Sept 2014

  Translator

  Project job, to translate between DB and LORAM• Verbal and written translation DE-EN-DE• Topic: operation and maintenance of the new grinder trains