Jeff Brown

Experience

• 

  Hewlett Packard Enterprise

  Jan 2010 - May 2022

  • Point of contact, trusted advisor, and your advocate inside of HPE Software Support across all product lines provided by HPE to our top customer accounts• Facilitate post-sales issues or requests to ensure successful deployment, adoption, and innovation of HPE Software solutions. • Here to help ensure your satisfaction with your HPE Software investment.• Work in close collaboration with other HPE entities on your behalf• Software support delivery• License Sales• Support Renewals• R&D and Product Managers• Professional Services Show less

  • Customer Advocacy Manager

    Sept 2016 - May 2022

  • Account Manager - Renewal Sales

    Jan 2010 - Sept 2016
• 

  Micro Focus

  Sept 2016 - May 2022

  Responsible for all aspects of relationship and software adoption in Public Sector accounts by driving renewal business in install base, lead generation for Secure, Non-Secure and SLED accounts, services engagement, software adoption, and Identify risk themes and develop mitigation plans.I lead a team of remote Customer Advocacy Managers, Customer Success Manager, and License and Entitlement team who are responsible for ensuring onboarding, value realization, customer satisfaction, growth and retention across their assigned list of accounts.Goals are accomplished by engaging across multiple teams to understand customers situation and bringing the proper people into the conversation to derive a plan for success. Communicate the mission of customer success within managed organization, business unit customer success teams, support delivery, support sales, and license sales. Show less Responsible for the quality, magnitude, and effectiveness of contract relationships between the company and the customer. In concert with the the company sales teams & delivery teams, cooperates in building effective business relationships between the company & the customer. The Client Manager leads the contract account team to meet the customer’s requirements for quality, speed and cost while meeting the company internal metrics in terms of financials and customer satisfaction. Serves as the contract’s principal representative to the customer, making business decisions and contractual commitments on behalf of the company. Responsible for revenue, profit, and increasing the business volume by increasing depth and breadth of the company’s offerings. Show less

  • Manager - Customer Advocacy, Customer Success, License Entitlement @ Micro Focus Government Solution

    Nov 2018 - May 2022

  • Customer Advocacy Manager

    Sept 2016 - Nov 2018
• 

  Smartsheet

  May 2022 - Mar 2024

  Senior Customer Success Manager

  Manage delivery of dynamic work management and collaboration software products for strategically significant accounts. Coordinate cross-departmental teams to deliver support and product solutions to meet needs of customers. Serve as trusted advisor and strategic partner to retain and expand customer relationships. Develop and implement strategic engagement campaigns and motions including remote, and on-demand webinars, user groups and solutions showcases.