Ali Arslan

Experience

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  Sybrid Private Limited - A Lakson Group Company

  Jun 2014 - Mar 2015

  Client Relationship offiicer

  Client retention & Services.Providing customer services regarding the network, i.e. Telenor, filling the complaints and processing them, solving the internet coverage of 3g and 2g. Client engagement, relationship and retention services. Escalations, complaint handling and tickets opening/closing.

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  Touchstone Communications

  Jun 2015 - Nov 2018

  Client Services Representative

  Senior client relationship manager and sales verifier/closer.Acting Team lead in managers absence! Client service executive and technical support.

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  Al-Abbas Traders

  Dec 2018 - Sept 2020

  Business develoment & client relationship manager.

  Client Relationship & Business Development. Develop a growth strategy focused both on financial gain and customer satisfaction. Arrange business meetings with prospective clients. Promote the company’s products/services addressing or predicting clients objective. Keep records of sales, revenue & invoices. Build long term relationships with new and existing clients. Develop entry level staff into valuable salespeople.Monitoring daily team activities such as Document checking, Agreement preparations, commission collection and Transaction update. NASDAQ Stock Exchange business and worked as a broker.S&P500MarketIndex,DowJonesIndustrialAverageMarketIndex, Commodities,Crude Oil, Gold, Silver. Signal provider and graph reading trainer. Show less

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  CareCloud

  Aug 2020 - Nov 2021

  Client Relationship Manager

  SaaS, HIT Solutions to HealthCare. MBO & MBWA Techniques.Leveraging IT, providing comprehensive practice management solutions. Improving revenue cycle for clients.Data mining & administration, RCM, ROI.Building and maintaining relationships with clients and key personnel within practices.·Tech Support and CCM/Medical Billing provided to the practices.·Conducting business reviews to ensure clients are satisfied with their products and services.·Responding to the clients queries and providing them with adequate technical and domain training of the applications.·Working closely with Account Managers and other departments.·Escalating and resolving areas of concern as raised by clients.·Updating the CRM and ensuring account managers are aware of changes within clients.·Alerting the sales team about opportunities for further sales within key clients.·Carrying out client satisfaction surveys and reviews.·Passing leads to the sales team and following up on progress.·Liaising with internal departments to ensure client needs are fulfilled effectively.·Mips, meaningful use and a dedicated customer support number for your patient that have inquires regarding insurance coverage and/or patient balances. Show less

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  Metis International Limited

  Jan 2021 - Sept 2021

  Junior iOS Developer

  iOS DeveloperServed as an junior iOS developer.Worked with Vodafone on Fleet Management and Drivers App. Integration of API's, explored Map Trail, Geo Fence and Live Tracking.

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  ICrowdNewswire

  Nov 2021 - Jun 2022

  Account Manager

  SaaS. ESG, CSR & DEI Media.The Wall Street Journal ESG Reports, Forbes Sustainability, Politico Diversity.Content/ClassAction/Research Marketing. Lexis Nexis/Legal Newswire(ALM Channels) Wire.RealEstate. Latin America.Press Release Distribution Services while deploying new AI-Driven Technologies,International digital marketing newswire. Google, Facebook and LinkedIn Ad-Driven Social Promotions.B2B Sales, RFQ, RFP, RFI & RFT.Building and managing a portfolio of clients while being good at follow-ups.Ensuring ongoing positive relationships with the clients.Maintaining Zoho CRM and tickets on Jira.Client retention and managing client's accounts.Client communication over email, proactive calls(weekly/bi-weekly/monthly), meetings and demos.Updating the CRM and ensuring account mangers are aware of changes within clients. Show less

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  Motive

  Mar 2022 - Feb 2023

  SMB Account Executive

  High volume cold calling, prospecting new business and making outbound calls. You’re looking for the diamond in the rough, expect to have a high volume of outbound calls with a small number qualified prospects responding. This is a cold-calling full-cycle sales role.Demo Motive software to prospective fleet managers and drivers.Survey prospects to understand pain points within their business so that you can align those business needs with the Motive solution.Educate fleet managers and drivers about Motive, understand their requirements, and help them get started with Motive.Maintain a consistent pipeline of qualified prospects and provide accurate forecasts for revenue.Achieve daily KPIs and monthly quota. Show less

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  US Mobile

  Feb 2023 - now

  Product Experience Analyst - |||

  As a Technical Support Specialist, will serve as a main point of contact for issues and questions about USMobile.Evaluate the company products and compare them against industry trends.Develop an understanding of company products to meet the company's current and future needs.Analyze metrics to continually improve company products.Contribute to company operations, such as costing, inventory control, planning, and budgeting.Assist the company in achieving short and long-term goals relating to product growth.Work with other company departments to improve the analysis and presentation of products.Study the industry trends and forecast market behaviour. Suggest customer-oriented product development and improvisation plans. Manage any existing or new product. Play an active role in any new product acquisition. Coordinate with the other teams to establish budgets and timelines for product development. Present the product performance report at various instances such as management meetings or AGMs. Work with product managers to facilitate product placement and increase sales and revenue.Email, Chat and Voice Support - Answer inbound inquiries coming through US Mobile’s Support hotline. Customer Service Analysis - Collect customer support request and provide End-to-End support. Show less