Aldo Contini

Experience

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  Laselva Bookstore

  Mar 2002 - Oct 2007

  Head of Sales

  Acting administratively managing 15 employees (on average), participation in the recruitment and development of personnel, participation in meetings and general assemblies, office routine in the Personnel and Human Resources Department, Managed the day-to-day operations of the bookstore and kept stock of the same .Monitoring the overall sales of various products and associated general supplies.Employee training.Customer satisfaction guaranteed, even at peak distribution times.Managed store inventory and maintained accounts receivable records.Maintaining work efficiency and managing all customer issues and refunds.Departments assisted in maintaining a clean and orderly workplace.Observed all working department policies and procedures.Company representative at the Business Forum of Ilhéus - BA, Campos do Jordão, SP and Riviera -. SP, biennial book of SP in 2002, 2004 and 2006 (same functions performed in DISAL), receipt in US dollars and euros, checking and closing cash. Show less

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  DISAL S.A. Distribuidores Associados de Livros

  May 2008 - Mar 2011

  Sales Manager

  Focused on Language Teaching, English School, Distribution and Publishing.Bookstore Staff Supervisor, planning, scheduling, organizing and directing work, trained personnel and recommended candidates for employment and discipline, termination or retention, supervised pricing of trade books, merchandise and supplies as directed, procedures developed and implemented for receipt and storage of books and other bookstore stock.Sales, pre-sales, after-sales, in person, by phone and email, supervised receiving and unpacking of incoming orders, checking items against requisitions, invoices and other order forms, checking and displaying products, window displays and showcases, organization of stock and control of losses, Organization of deliveries of orders from registered customers, billing notes. I also led teams in the biennial book of São Paulo (2008 and 2010), Salvador and Rio de Janeiro (2009). Show less

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  Interamerican

  Mar 2011 - Feb 2012

  English Teacher

  English Teacher - Basic English

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  Marriott Hotels

  Mar 2012 - Apr 2014

  Head Concierge - "At Your Service"

  Responsible for customer service and Leadership Team in English, Spanish and Portuguese by phone, PABX or personally. Assignments such as: greeting guests, welcoming them throughout their stay, always politely, flexible and good listener, advising on transportation, travel arrangements, business or entertainment services, among many other services and requests, always ensuring that guests have a pleasant experience. Basically I had been assisting clients with: City Tours, Private Cars, Room Service, Reservation, receiving messages, in addition I was responsible for archiving the Hotel audit documents. System used: Opera.• Summary of Qualifications - Demonstrated ability to deal with different types of guests, some of whom require a high level of patience and tact; Well-versed in anticipating guest needs and responding accordingly; Deep experience in detecting emergency signals and reacting immediately; Proficient in handling and responding to customer needs pertaining to dining, cleaning, and organizing their space.• Core Skills - Ability to perform all functions with detail and accuracy; Good judgment, especially in times of crisis; Demonstrated ability to follow directions precisely; deep ability to understand guest needs; demonstrated ability to maintain guest confidentiality; Trilingual - English, Spanish and Portuguese. Show less

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  Hospital Israelita Albert Einstein

  Aug 2015 - Apr 2020

  Customer Care Professional - Head Concierge

  Responsible for creating the perfect customer experience, from reception, stay and check-out. Leading the teams responsible for reception, humanized service, ensuring adequate infrastructure and setting, anticipating customer needs, maintaining a communication channel between the customer and the institution and ensuring that customers have all the necessary service.Responsibilities:- To welcome national and foreign customers - doctors, patients, caregivers and visitors - warmly supporting the spatial orientation of the various areas, accompanying and serving thecustomer since their arrival, needs and desires during their stay and departure, seeking to integrate the Messengers to this standard of excellence in service; Support patients from other locations (domestic or foreign) with transportation, hotels and other travel-related needs.- Observe and respond to the specific needs of roaming customers in public areas, waiting rooms or under hotel management, contacting responsible areas or professionalswhen necessary and accompanying the resolution of problems aiming at the safety, comfort and well-being of the client.- Be an environmental care agent, carrying out rounds, identifying non-conformities, proposing relevant corrective actions and seeking together with the teams responsible for cleaning, maintenance and organization of spaces, anticipating the needs of the client.- Contribute with ideas, suggestions and analyzes of opportunities that can maintain and / or increase the level of customer satisfaction within the scope of its activities, being the “guardian” of the customer experience in the Institution.- Structuring relevant reports for the area, analyzing indicators, to propose alternatives to the constant quality of excellence in customer service.- Analyze, attend and / or respond to internal requests or customer complaints, according to available resources. Show less

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  Royal Caribbean Group

  Oct 2021 - now

  Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. Always ‘Looking the Part’ the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to ‘Own the Problem’ the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding problem resolution. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service in accordance to Guest Services Vision and Mission Statement. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special requests. Provides cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash float. Assists guests during boarding and departure process, including establishing onboard credit, selling and printing Explorations! Tickets and closing of guest accounts. Provides all services of the Guest Services desk; including, but not limited to: tracing missing luggage, baby-sitting arrangements, cash services, safety deposit box service, lost and found service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements. Assists guests with immigration and customs procedures and forms. Show less Position Summary: Provide secretarial support to the Senior Doctor, Doctor(s), and Nurses, including the scheduling of daily activities, organizing Crewmember appointments, filing and sending confidential records, copying forms, and maintaining and ordering office supplies, and preparing inter-departmental memos by typing and formatting documents. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed. Provide support in CPR and basic first aid if he/she holds the respective certified training. Responsibilities: Compile and record medical charts, reports, and correspondence; Answer telephone, schedule appointments, and greet and direct patients and visitors; Instruct new patients in completion of medical history and information forms; Assist medical staff with their administrative duties; Assist in the preparation of Department budgets; Assist in the monitoring of monthly financial results; Assist in the preparation of memos, correspondence, E-mail, reports, etc.; Scheduling patients for laboratory tests and medical examinations; Assisting in arranging the medical disembarkations of patients; Answering telephone calls, screening callers, relaying messages, and greeting Medical Center visitors; Maintaining Medical Center calendar, appointments, and meeting rooms; Picking up and delivering Medical Center materials as required; Opening, sorting and screening Medical Center mail; Filing and retrieving Medical Center materials from files; Completing request forms for office supplies and equipment as directed; Using automated systems to access, enter and edit patient information; Completing necessary Crewmember and Guest logs, including Voyage Medical log and Acute Gastroenteritis log; During a Code Alpha, the Medical Secretary will be expected to help the medical team in all administrative duties that may be needed during such emergencies. Show less

  • Guest Service Officer

    Mar 2024 - now

  • Medical Office Secretary

    Oct 2021 - Mar 2024