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Mohamed Abdalla

Mohamed Abdalla

Junior PC Technician

Followers of Mohamed Abdalla402 followers
location of Mohamed AbdallaAncaster, Ontario, Canada

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  • Timeline

  • About me

    Escalations Specialist at Comwave

  • Education

    • Academy of Learning

      -
      Certification Entry level PC repair and Networking n/a

      Basic PC repair and Windows setup following the Comptia A+ curriculumBasic Networking following the Comptia Network+ curriculum

    • Mohawk College of Applied Arts & Technology

      -
      Bachelor's degree Computer Programming/Programmer, General 4 semesters completed

      Basic programming using QBasic, Visual Basic, Cobol and modular C. Binary and Hexadecimal mathematicsBasic Networking using Novell and UnixIBM AS400 and RPG III

    • Hill Park Secondary

      -

    • Cisnet.ca

      2012 - 2013
      Certifiction CCIE Voice, CCNP routing/switching, Windows 2008 R2 Server, VMWare n/a

      Finished the 6 month CCNA to CCIE voice course. Currently working on Windows 2008 Server Active Directory. Still have CCNP routing/switching to go through and VMWare courseware.

    • DeVry Instiute of Technology

      2009 - 2010
      Bachelor's degree Network Communication Management 98% Average. 4 semesters completed

      CCNA level NetworkingIntroduction to Voip and Asterisk PBXIntroduction to Avaya IP Office 500MS Office 2007

  • Experience

    • Summit Direct

      Jan 2000 - Jan 2002
      Junior PC Technician

      *Built PCs and performed software installations

    • Sonaggi Computers

      Jun 2002 - May 2006
      Senior PC Technician

      *Responsible for overseeing Junior technician in the Service Department*Built PCs and performed software installations*Provided telephone and on-site customer support and set-up including network troubleshooting and fixing Windows OS problems

    • Digital Telephone Group

      Jun 2006 - Sept 2009
      Technical Support & Administration

      *Provided technical support for residential and small business customers*Configured and integrated IP and VOIP telephone systems, as well as managed switches on-site *Familiar with Polycom, Grandstream, Linksys and Snom phones, Broadsoft Broadworks and Trixbox platforms

    • Digital Business Solutions Inc.

      Jul 2009 - Feb 2012
      Technical support

      *Responsible for porting numbers from TDM/POTS customers to Fibernetics carrier*Deployed Aastra phones and the installation and configuration of Elastix/Free PBX/PBXact software with support from Free PBX/Schmooze staff.*Worked with US partner Digital Telephone Alliance staff using their improved customer management and provisioning system to setup accounts for trunk customers configured on OpenSips call routing software

    • JIG Technologies Inc

      Jan 2010 - May 2010
      Junior network engineer

      Entry level tasks in a Windows Server 2003 Network Environment over the phone and onsite.

    • International Telephone Products LTD.

      Mar 2012 - Jul 2013
      Avaya IP Office Technician

      *Deployment of Avaya IP Office as stand alone or part of SCN over VPN and related applications*Configuration of SIP Trunks and PRI to IP Office and setup of ATAs to legacy equipment*Onsite and over the phone customer support and training

    • Comwave

      Jul 2013 - Aug 2014
      Senior Technical Services Associate

      • Provide technical support for Broadsoft based Sip trunks, Digital business lines and hosted PBX • Interact with customers onsite before and during deployments for the purpose of gathering technical information and troubleshooting• Configuring Polycom phones, Grandstream ATAs and Cisco managed switches

    • Telizon Inc

      Oct 2014 - Sept 2015
      Senior Technical Services Associate

      • Provide technical support for Broadsoft based Sip trunks, Digital business lines and hosted PBX• Interact with customers onsite before and during deployments for the purpose of gathering technical information and troubleshooting• Configuring Polycom phones, Grandstream ATAs and Cisco managed switches• Managing Tier 1 support staff• Interfacing with Comwave support team

    • Comwave

      Sept 2015 - Aug 2019
      Senior Technical Support Specialist Tier 2

      * As original Comwave Position* Train and support new Tier 1 and Tier 2 support staff* Provide Tier 2 Voice support for other Comwave companies: Telizon & Radiant* Maintain integrity in Business Support department

    • Comwave

      Oct 2020 - now
      Escalations Specialist

      Remote senior position in Business Technical Support.

  • Licenses & Certifications

    • Smart Phone Master Technician

      KMASTER ELECTRONICS
      Mar 2020

    • Grandstream Certified Specialist

      Grandstream Networks
      Sept 2019