Deepak L

Experience

• 

  Bharat Heavy Electricals Limited

  Aug 2017 - Jul 2018

  Graduate Trainee
• 

  City Union Bank Ltd.

  Nov 2020 - now

  Senior Associate

  Resolve customer service issues, opening new accounts, offering convenience services, and helping theBranch meet sales objectives contributing to the success of the bank. Explain and sell bank products and services to existing clients and new prospective clients Help clients identify their financial service needs. Perform research necessary to solve problems andanswer questions. Explain fee schedules, service charges, interest rates, policies, and use of forms andtechnical services while complying with disclosure requirements, regulations and consumer privacypolicies. Screen and verify eligibility and identification of all new account applicants and account signers inaccordance with bank policies and regulatory requirements, recording and scanning documents used. Open and close a variety of accounts, such as savings, certificates of deposit, individual retirementaccounts, money market accounts. Process clearing transactions and funds transfers (RTGS/NEFT) after verifying details of theendorsement and ensuring proper intimation to concerned customer regarding cheque alterations if any. Create and process credit proposals by obtaining required documents from customer through properfollow ups. Process cash withdrawals from deposit accounts after verifying endorsement, receive proper identification and ensure validity. Show less