Benjamin Sarpong

Experience

• 

  Electricity Company of Ghana Limited

  Aug 2009 - Jul 2010

  Junior Systems Assistant

  • Worked on a metering project for the Greater Accra region• Responsible for profiling and setting up of customers on new metering service• Tested and assigned new meters to over 1000 customers• Helped troubleshoot errors on meters

• 

  Electricity Company of Ghana Limited

  Jun 2011 - Aug 2011

  Intern

  • Responsible for software installation and Upgrades• Provided IT Infrastructure Support• Responsible for computer network monitoring• Help desk support

• 

  Electricity Company of Ghana Limited

  Sept 2014 - Aug 2015

  IT Support Officer (National Service Personnel)

  • LAN and WAN setup and maintenance for various district and regional offices(Part of a team that undertook over 10 LAN and WAN projects in 4 different regions)• Provided user support to over 100 personnel• Network operations monitoring at various vending stations/prepaid pay points• Helped troubleshoot general IT issues

• 

  GUARANTY TRUST BANK (GHANA) LIMITED

  Nov 2015 - Aug 2017

  E-Banking Officer/Account Officer

  • Managed the Bank’s web acquiring Merchant Portfolio .• Helped market the Bank’s online marketplace (MyghPay),web acquiring platform(GTPay) as well as USSD Banking platform (Bank*737#)• Liaised with MasterCard and Visa for the development of electronic products andservices such as MasterPass• Developed marketing strategies through consumer-related research• Trained staff and the various marketing teams on the Bank's e-Products (Webacquiring, POS and SMS banking services)• Monitored the performance of frontline staff in the marketing of the Bank's e-productsand services.• Analyzed transactions of Merchants to help mitigate fraud and thus reducingchargebacks Show less

• 

  Jiangnan University

  Sept 2017 - Jun 2020

  Graduate Research Assistant/IT Support

  Supported the University's IT team in maintaining hardware, software, and othernetwork systems.• Assisted with troubleshooting network issues, provided technical support as wellas organized and maintained IT resources•Assisted in conducting research in the areas of E-Banking and Computer Security• Supported in the collection and analysis of evaluative project data to help publisharticles• Responsible for writing scientific reports and coordinating research activities• Assisted in analysing a system and how to perform security analysis of systemimplementation• Learned up-to-date network attacks and their influences on a network and networkbased systems Show less

• 

  Bayport Financial Services

  Dec 2020 - Aug 2022

  Application Support Executive

  • Responsible for the support and administration of theorganization’s applications.• Ensuring applications are maintained to help support thedelivery of services to in- house users and externalcustomers• Tracking the progress of applications/systems andescalating as appropriate until a resolution is reached• Ensuring that standards and guidelines are applied andmaintained across the various applications for properadministration and monitoring• Ensuring that applications and related services aredocumented and kept up to date. Show less

• 

  UBA Ghana Ltd

  Jun 2022 - Sept 2022

  Information Technology Officer

  •Monitored and maintained computer systems and networks withinthe bank.•Reviewed users on the biometric security system and enrolled newusers.•Installed, configured, and managed IT resources such as CCTV andbiometric access systems.•Set up and trained users on the Ghana Card verification system.•Managed asset inventory for newly procured and existing IT assets.•Performed remediation processes on system vulnerabilities.

• 

  Electricity Company of Ghana Limited

  Sept 2022 - now

  Senior Information Technology Assistant

  • Set up new physical servers and provision virtual machines for various functional units.• Maintain and monitor various systems (physical and virtual machines) in the data center ensuring availability.• Remediate computer system vulnerabilities promptly.• Ensure comprehensive documentation and keep systems and related services updated.