Vachon Colvin

Experience

• 

  IGT

  Aug 2008 - Aug 2015

  I set objectives, analyzed call center metrics, ensured that the company and staff met goals and provided reliable, efficient support for customers Responsible for hiring, training, and preparing call center representatives to respond and resolve customers questions and complaints through proper troubleshooting and knowledge of services and products. Also working closely with other supervisors and management team members to support representatives and maximize customer satisfaction.

  • Call Center Manager

    Nov 2011 - Aug 2015

  • Call Center Supervisor

    Aug 2008 - Nov 2011
• 

  Verizon Connect

  Jun 2016 - now

  Technical Account Manager

  Serving as the interface between customer service and the sales team in order to create a long term relationship with the customer. Provide expertise in the areas of identifying and addressing customers critical technical issues and non-technical issues. Utilizing strong technical competencies to provide the highest level of personalized, proactive, preventative and reactive support services.