Jacob Crabtree

Experience

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  Circuit City

  Jan 2008 - Jan 2009

  Guest sales associate

  Engage customers with selling skills to help with solutions to any questions or problems with merchandise. Help communicate what is possible with technology and help be a leader amongst coworkers

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  Murray Hall at Texas Tech University

  Aug 2010 - May 2015

  Student Manager

  Helped prepare food and serve food for resident students on campus. Constant customer interaction and multi-tasking.

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  Expertech

  Mar 2013 - May 2013

  Customer Service Representative

  Communicate with customers about issues with broken phones, laptops, computers, or any sort of electronic device. Helped fix broken screens, fix viruses on computers, build computers, back up data, and occasionally write code or work with a command line. Worked with macs/windows and android/iphone

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  Thomson Reuters

  Oct 2015 - Jan 2018

  Provides high quality account management and customer support to assigned accounts as defined by management.Planning, managing, and performing client services which may include mapping and loading of client data into the OTIR software Generation of print files, preparation and transmission of IRS and state electronic files, B-Notice processing, TIN matching and penalty notice processingMaintains a working knowledge of company products, special sales programs and marketing effortsWork with client through tax season and assist w/printing and filing of any and all tax forms.Manage multiple accounts with varying information and complete accounts as per IRS deadlinesPreparation of custom and standard reports for customer reviewCommunicate with both customer and IRS regarding best practices and standards. Partnering with other teams on training and implementation of new clients or client contacts, as well as to escalate client issues.First Point of Contact for any and all questions regarding ONESOURCE Tax Information Reporting Show less

  • Client Engagement Specialist

    Dec 2016 - Jan 2018

  • Implementation Specialist

    Oct 2015 - Nov 2016
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  KPMG US

  Feb 2018 - now

  KPMG helps you push boundaries and seize opportunities in the face of technology disruption. We anticipate the latest technology advances and unleash our team to manage complexity and make ideas reality. Our developers, experience design engineers, data scientists, business transformation professionals, and information architects build and deliver digitally-enabled technology solutions.We engage clients with cross-firm collaboration, flexible design and development techniques to deliver business transformation, large-scale organizational change and complex program and implementation management. Our teams work closely with you to develop game-changing solutions that drive greater performance potential and address complex business issues.http://kpmginfo.com/technology-solutions/ Show less Assist multi-state companies with state and local tax issues including compliance, advising, planning, and controversiesAssist multi-state companies with state and local tax controversies which includes preparing clients for discussions with auditors, representing the client at hearings and appeal meetings, and preparing protestsReview information presented on state income tax returns before, during and after preparationAssist KPMG audit teams with review and analysis of state tax-related income and balance sheet itemsResearch and draft technical memoranda regarding income and franchise tax questions Show less

  • Senior Manager

    Oct 2023 - now

  • Tax Manager

    Oct 2021 - Oct 2023

  • Senior Tax Consultant

    Oct 2019 - Oct 2021

  • Ignition Tax

    Jan 2019 - Oct 2019

  • SALT Tax Technology Associate

    Feb 2018 - Jan 2019