Karina Perez

Experience

• 

  U Network

  Apr 2016 - Mar 2017

  Brand Analyst

  Evaluation of customer experience for different brands along with specialists in different areas of communication and design. Together, we created a methodology that allowed us to identify pain points, areas of growth and successes throughout the customer journey. To do so, we used resources such as interviews, surveys, benchmarking, and mystery shopping; with those results, we created an improvement strategy according to the particular needs of each business that could be translated in graphic solutions oriented to a better interaction between our clients and their users. Show less

• 

  Tikuru

  Apr 2017 - Jul 2020

  Senior Graphic Designer

  I created different types of graphic materials for leading clients in their industries, mainly in the food industry, whom I collaborated directly and established a relationship of trust. This even allowed me once to avoid the loss of a valuable customer by better understanding their dissatisfaction.

• 

  Freelance

  May 2019 - now

  Independent Contractor

  Independently, I work as a freelance professional in design services, brand consulting and data analysis. I also started a business in the beauty industry once, which I had to close due to lack of time but for two years was the source of work for three people and generated a ROI of 300%.

• 

  Design Pickle

  Jun 2021 - now

  Multimedia Creative

  Management and attention to design requests of a portfolio of clients from different industries, such as business intelligence, data science, marketing, health and education, and more.I maintain a close and constant relationship with customers while providing them with high quality graphic solutions, which impacts their loyalty and permanence in the company.