Adrian Teo

Experience

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  ACP Computer Training and Consultancy Pte Ltd

  Jan 2002 - Feb 2005

  IT Trainer

  Provide IT training on a range of software productsCreates and maintain web sitesExperience in administering and supporting LANProvide end-user technical support and troubleshooting on both hardware and softwareProvide multimedia solutions such as creating impressive presentations, videos, graphics, music and animations

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  Shinju Logistics Pte Ltd

  Mar 2005 - Jun 2010

  Senior Logistics System Analyst

  Provided technical assistance to system users, assisting with network access, printing, and application software operation.Configured and maintained Warehouse Management Servers globally spanning 4 regions, Asia, Europe, North America, Middle East.Maintained, installed, upgraded, and tested hardware/software for servers, desktop workstation and mobile devices. Identifying problems and providing appropriate solutions.Responsible for understanding and managing user requirements in Asia Region and escalate ideas to Logistics Systems group.Maintain constant systems uptime; minimize systems downtime and train/advice users to use the systems productively. Show less

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  Vishay Intertechnology, Inc.

  Jun 2010 - May 2012

  Assistant Manager, Logistics Systems

  Lead/ Participated in designing, developing and implementing key components of logistics systems.Reviewed technology infrastructure for management group, proposing enhancements, managing implementation projects, and assessing results.Managed systems configuration and maintenance, problem troubleshooting, planning and directing upgrades, and testing operations to ensure optimum system functionality and productivityEfficient in analyzing and troubleshooting IDOC communications between SAP and Warehouse Management SystemProactive in identifying potential business and system process inadequacy, raising proposals to management and provide seamless solution deployment to organizationCommunicates and interacts with personal from North America, Europe, Asia and Middle East on a daily basisEarned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed. Show less

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  DHL

  May 2012 - Jul 2015

  Business Analyst (Asia Pacific Product Consultant)

  Builds strong rapport with customers and work closely with customers’ operation teams for business analysis, solutions deployment and process improvementAssists in offering advice and assistance on implementation/operational processes for supply chain solutionsCoordinates regional project deployments at AP countries sites for DHL customers. Ensuring that system & operational solutions fulfills customer requirements and are implemented correctlyProvides project deployment guidance and information to AP country team, working closely from pre sales till deploying the operational processes solutions, ensuring timely and successful implementation.Training of new processes to functional department within DHLMain facilitator to ensure smooth UAT testing and system implementationDrive continuous process improvement within IT departmentEnforce governance and good practices in the areas of change requests handling and projects deployments.Key contact point for IT Business AnalysisManage resources and ensure agreed schedules and deliverables are met.Drive Implementation Team to ensure smooth UAT testing and system implementation Show less

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  Singapore Post

  Jul 2015 - May 2022

  Responsible for supporting Singapore Post Warehouse Management System (WMS) and managing the WMS IT Portfolio for the logistics businesses across Asia. This also involves working with business partners to enhance warehousing processes and support day to day activities Key ResponsibilitiesEnsuring that day to day operations are running normally across multiple time zones.Leading project management and customer onboarding to ensure that WMS solutions are rolled out within scope, time and budget.Lead the WMS product roadmap and assert control over the solution design for the WMS solution to evolve in-line with business goals.Liaising with external customers as well as internal stakeholders (operations and sales) to consistently baseline the WMS Product. Show less Responsible for leading the WMS IT Delivery team for the Logisticsbusinesses across Asia. This involves working with business partners to enhance warehousing process and support day to day activitiesKey Responsibilities Includes: 1. Leads project implementation of Warehouse Management System for Key Customer Accounts locally and regionally.2. Manages new Customer On-boarding projects of WMS for small-to-medium size customer accounts.3. Participates in evaluating enhanced functionality feature of WMS Solution Suite.4. Vendor management of Offshore Development Team. Customer Onboarding- Prepare IT Proposal for prospective Customer Account. - Lead project implementation of WMS locally and regionally.- Track and manage IT Budget for projects.- Gather and understand business, operational requirements for WMS to provide a suitable IT solution at project kickoff. - Support and coordinate UAT, Training and Production Cutover for GO LIVE.- Manage Offshore Development Team to complete projects within the promised quality, time and cost metrics.- Manage Change Requests from Business Units and scope of work (SOW) for Offshore Development Team. - Prepare handover document of new project implementations to Support Team.Change and Release Management- Ensure that all changes to WMS Application adheres to the Change Management Procedure.- Participate in the Change Review Board to prioritize changes.- Ensure that approved change requests are released to the Offshore Development Team with proper documentation. Ensure that proper version control is being practiced- Work closely with other IS departments to ensure monthly deployments are being executed successfully.- Ensure all parties adhere to the agreed release management procedure.- Ensure that all dependent systems work in parallel to achieve successful deployment. Show less Portfolio Execution:• Manage programs and projects within the IT domains and own the complete end to end project management accountability • Manages portfolio management artefacts, decisions, communications, metrics, and reporting.• Maintains a collaborative partnership among leaders and portfolio stakeholders and enables resource demand planning, change management, and project pipeline planning decisions.• Resolves program/project escalated issues and disputes while maintaining constructive working relationships and achieving schedule commitments • Provides guidance and oversight to not only direct reports, but also matrix-based reports who are managing projects within the assign portfolio.Capacity Planning:• Ensuring adequate capacity for IT project portfolio demand across a centralized and de-centralized resource pool.• Improve leverage across project resources and best practices.Processes & Standards:• Creates and maintains the portfolio management process; identifies, advices and develops the practices, procedures, templates and tools deemed necessary for portfolio and project management.• Support the creation of project management best practices, tools, and ways to drive efficiency in order to reduce costs and add value. Stakeholder Satisfaction:• Develop, manage and improve stakeholder relations – both internal and external • Build trust and rapport with key Sr. stakeholders and facilitate executive (i.e. VP) level portfolio discussions, often representing functional stakeholder demand.• Continuously improve stakeholder satisfaction for the provided services. • Works closely with Project Managers (PM) and Resource Manager to understand the business, existing processes, customers and other relevant stakeholders. • Clearly communicates IT project management processes to all stakeholders.• Routinely socializes and updates a prioritized list of projects and initiatives. Show less

  • Assistant Vice President

    May 2019 - May 2022

  • Senior Manager - Warehouse Management System

    Sept 2017 - May 2019

  • Senior Manager - Regional Network Development

    Jul 2015 - Sept 2017
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  Nike

  Jun 2022 - now

  Manager Operations & Logistics - Business Systems Analyst (BSA)