Edween Raj

Experience

• 

  Genting Highlands

  Mar 2005 - Aug 2005

  Warehouse Employee
• 

  The Westin Kuala Lumpur

  Sept 2005 - now

  a. Overseeing the smooth operations in restaurantb. Attending daily head of departments/GM roll call, representing Food and Beverage Department(due to there is no manager in Prego)c. Conduct training's for rank and file associates on hospitality and Food & Beverage service standardsd. Handling and resolved many guest complaints, and always ensured that the guest leave satisfiede. Deliver a memorable experience for the guestf. Maximise profitability of Prego restaurantsg. Profit & Loss Statement of Prego restaurantsh. Budget of the year for all Prego restaurantsi. Analyse customer feedback of Prego restaurantsj. Upselling programme for Prego restaurantsk. Handling / overlooking events such as birthday parties and other functions held in Prego restaurantsl. Leading the entire hotel’s wine & beverage project- wine & beverage championm. Weekly duty rostern. To ensure associates run duties accordingly based on company SOPo. Conduct basic training food hygiene and safety for Prego associatesp. Doubled profits in the first 2 seasonsq. Managed staff of 5 in the restaurantr. Maintained food and beverage costs under budget through fiscal 2016 and year to date 2017s. Achieved 15% improvement in restaurant guest satisfaction survey (GSS scores)t. Achieved Tripadvisor ranking scores from rank #159 - #40 (within 2 month)u. Promotion calendar plan for whole year Pregov. Investigated and resolved quality- control issuesw. Worked closely with head Chef to ensure training was implemented and tested daily Show less a. Overseeing the smooth operations in Prego restaurantb. Conduct daily roll call (in the absence of Manager)c. Conduct trainings for Prego associatesd. Handling guest complaintse. Maximising customer satisfactionf. Maximise profitability of Prego restaurantg. Analyze customer feedback of Prego restauranth. Upselling programmei. Daily revenue report to Managerj. Monthly bar inventoryk. Polished glasses, restocking of wine, beer, and spiritsl. Worked in a team environment and had opportunity to train new employees as they were hiredm. Recommended specified items from the menun. Informed guest of daily specials and promotionso. Communicated with staffs and guest to ensure good servicep. Weekly duty rosterq. Skillfully anticipated and addressed guest service needsr. Received employee of the month within three months of guest recognitions. Worked with up to 40 customers across 5 tables at once effectively and efficientlyt. Worked in a management position, working with front end employees and servicing guest when issues arise with the business. Show less a. Overseeing the smooth operations in Prego restaurantb. Conduct daily roll call (in the absence of Manager)c. Conduct trainings for Prego associatesd. Handling guest complaintse. Maximising customer satisfactionf. Maximise profitability of Prego restaurantg. Analyse customer feedback of Prego restauranth. Upselling programmei. Daily revenue report to Managerj. Monthly bar inventoryk. Polished glasses, restocking of wine, beer, and spiritsl. Worked in a team environment and had opportunity to train new employees as they were hiredm. Recommended specified items from the menun. Informed guest of daily specials and promotionso. Communicated with staffs and guest to ensure good service Show less

  • Restaurant Assistant Manager, Prego

    Dec 2014 - now

  • Senior Supervisor, Prego

    Aug 2013 - Nov 2014

  • Team Leader, Prego

    Jan 2010 - Jul 2013

  • Waiter, Prego

    Sept 2005 - Dec 2010
• 

  Gleneagles Hospital Kuala Lumpur

  Apr 2018 - now

  Assistant F&B Manager