Tarek Ghaly

Experience

• 

  Mobiserve Holding

  Dec 2006 - Mar 2007

  Site Engineer

  •Supervised the installation, maintenance, testing, and documentation of the site activities.•Inspected installations to ensure adherence to design and safety standards.•Managed technical staff activities, resource allocation, and policy implementation.

• 

  SITA

  Apr 2007 - now

  •Responsible for implementing SITA IT Asset Management Best Practice.•Responsible for annual financial audit reconciliation and reports.•Awarded the SITA Golden award for Every dollar matters (along with four team members) in 2016 for saving a netbook value of USD 3.3M.• Provide Business Intelligence reports for IT assets to support different initiatives (asset depreciation, incident SLA analysis).•Responsible for rolling out AssetTrack application in 188 Airport sites and providing training for users.•Responsible for application support across the application life cycle for the AMI AssetTrack. Show less •Worked with Operations and Finance to achieve full alignment and reconciliation between the asset ledger and assets on the floor. •Ensured compliance to IT Asset Management standards within ordering and procurement.•Responsible for the annual financial audit reconciliation and reports for 400K IT assets located in more than 300 airports around the world.•Responsible for BusinessObjects InfoView to produce ITAM reports and analysis.•Analyzed and interpreted asset data from Operational and financial perspectives to identify inconsistencies and initiate inventory management and data rectification projects.•Generate and analyze resource capacity management reports for productivity measurements. Show less •Handled customers’ communication as SPOC throughout the incident lifecycle.•Performed incident triage and 1st level support for Routers and VPN gateways.•Performed hierarchical and functional escalations where required when incidents could not be resolved.•Tracked escalated incidents to ensure SLA adherence.•Handled customer complaints and escalations.•Participated in Service Improvement plans to implement the actions defined in improvement plans.•Participated in RMA with vendors and Regional Ops. Show less

  • Transition Project Manager

    Apr 2024 - now

  • Transition Lead

    Apr 2015 - Apr 2024

  • Senior Analyst Service Transition

    Sept 2009 - Apr 2015

  • Network Incident Management Specialist

    Apr 2007 - Sept 2009