POPA ADRIAN COSMIN

Experience

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  Wind

  Jan 2010 - Jan 2012

  Sales Representative
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  BODY TIME

  Jan 2012 - Jan 2015

  Regional Manager
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  _VOIS

  Jan 2015 - now

  • Test planning/execution:o Analysis of design specifications and requirements to identify and design. appropriate test cases and scenarioso Execute test plans/scenarios with test data or real data.o Design and maintain Regression test plans and contributes to software development• Reduces time to market through quick, precise manual and automated testing that is continuously enhanced and innovated• Submits precise information on important topics that allows key stakeholders to take decisions based on the presented risks.• Searches, analyzes and validates pro-actively the tests/programs that have failed and their defect fixes, provides and records detailed information that would solve efficiently the defects.• Collaborates with Testing Lead to identify risks/key issues that affect quality, using QA team’s framework, and working with project team in order to mitigate them.• Trains users to work correctly with programs/applications and offers support during the user acceptance cycle, logging and tracking any defects raised by them.• Test set required execution, as well as planning (with support from Test Lead) and managing work in the given timelines.• Estimated work effort and test execution duration.• Test plan and test results• Lessons learned analysis at the end of the testing cycle.• Scripts, test cases and quality requirements for product certification before launch.• Testing execution – manual and automated.• Defect tracking and management. Afișează mai puține - log tickets in Remedy and follow up on them until the issue is resolved- taking ownership of queries from initial contact to call closure- answering calls within SLA- escalating to appropriate teams where necessary- building good relationship with all vendors and customers- Initiates continuous measures to improve the problem management process and ensures that the process is implemented and executed by all process stakeholders involved; documents working instructions and guidelines. Guarantees SOX compliance- apply fixes to applications running on the customer’s infrastructure where appropriate in accordancewith the customers change management procedures- Analyze the technical and process issues encountered in the Incidents and Identifies the technical and process teams that need to be involved in the problem analysis and resolution- Checking the tickets sent in Remedy by the users, and sending these tickets on the queue of the competent team- Creates reports to measure daily and monthly activity Afișează mai puține - respond to requests for technical assistance via phone, electronically- diagnose and resolve technical hardware and software issues- research questions using available information resources- advise user on appropriate action-Identifies, documents and communicates the Problem Report with problem description, root cause analysis, technical solution for fixing and preventing future potential problems in IT applications or processe- follow standard help desk procedures- log all help desk interactions- administer help desk software- redirect problems to correct resource- identify and escalate situations requiring urgent attention- track and route problems and requests and document resolutions- prepare activity reportsI have obtained various awards and certifications like: Vodafone Star, Celebrating You, Customer Satisfaction Top Performer, Lean Six Sigma. Afișează mai puține

  • Testing Engineer

    Dec 2021 - now

  • Applications&Operations

    Sept 2018 - Dec 2021

  • Level1 Service Desk Analyst

    Jan 2015 - Sept 2018
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  Greenhas Group

  Feb 2018 - now

  Country Manager Romania&Moldavia