Joseph Roberts Jr

Experience

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  Target

  Mar 2009 - Feb 2018

  Backroom Associate

  - Exceeded sales targets by 15% identifying opportunities for upselling and cross-selling products on sale or packaged deals to customers.- Tracked inventory levels and conducted daily audits to prevent stockouts and overstocking, resulting in a more efficient supply chain.- Coordinated with sales team members and customers to provide excellent customer service, answering questions and resolving issues in a timely manner.

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  CUI Cable Services

  Jun 2018 - May 2019

  Cable Technician

  - Launched extensive brand feature demonstrations and education after installations to customers on a daily basis to understand their needs, resolve issues, and provide guidance on products and services. - Installed, maintained cable and internet services for residential and commercial clients, ensuring optimal performance and customer satisfaction. Increased sales by 25% upselling customers with add-ons to service.- Collaborated with cross-functional teams to improve service delivery and streamline operations. Show less

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  Heath Consultants Incorporated

  Jul 2019 - Aug 2021

  Meter Technician

  - Updated meter data/status analyzing and providing accurate information to customers, maintained 96% accuracy rate for over 2 years.- Resolved account shutoffs and billing assignments with customers to provide technical information and troubleshoot solutions.- Achieved numerous opportunities to mentor and instruct other employees in the field to complete organized task.

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  IM Academy

  Mar 2020 - Feb 2021

  Sales Development Representative

  - Generated leads actively seeking potential clients and recruits by identifying and qualifying potential customers for the company. Utilized warm/cold calls, video conferences, and emails to connect with prospects.- Cultivated trust and rapport through mentoring and community involvement.- Fostered a strong and engaging team, leading to the successful growth of a team of over 30 people. Consistently maintained a quota to sustain my team and increased sales for over a year.

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  CourseCareers

  Apr 2023 - Jun 2023

  Sales Development Representative Training

  - CourseCareers is an intensive online course in technology sales development education. I was educated about the basics of sales development to prepare myself for a sales development position.

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  Symmetry Financial Group

  Nov 2023 - now

  Insurance Agent

  - Assess clients' insurance needs and recommend appropriate policies or coverage options.- Customize insurance programs to suit individual clients' needs and budgets.- Collaborate with underwriters to negotiate terms, conditions, and pricing for insurance policies.