Sergiy Assaboussa

Experience

• 

  Alliance Francaise Ukraine

  Apr 2007 - May 2008

  Sales Manager
• 

  Alliance Francaise Ukraine

  Jul 2009 - Feb 2014

  Deputy Director
• 

  World Luxury

  Jan 2013 - Jan 2014

  Representative

  World Luxury is a wholesaler based in France since 1994 and in Miami since 1999 offering wide range of luxurious hotels and services for any budget and lifestyle.

• 

  North Beach Village Resort

  Dec 2014 - Mar 2019

  Ensure that the guests are being escorted properly and that they have been directed to the requested rooms after proper completion of the check-in proceduresManage and adjust the labor and staff requirements so that all the daily activities are executed in an appropriate mannerEnsure that the security system is properly functioning and that it is in good working condition, and to ensure that the hotel environment is safe and securedOversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requestsKeep a track of the inventory supplies and make requisitions according to the requirements, to keep updated reports on the relevant data so that it can be presented during the meetings or whenever requestedKeep tabs on the availability of the staff members, especially during the peak season and make subsequent arrangements for hiring the new staff members and training them according to the requirements Show less

  • Guest Service Manager

    Oct 2017 - Mar 2019

  • Guest Service Supervisor

    Apr 2017 - Nov 2017

  • Guest Services Associate

    Dec 2014 - Apr 2017
• 

  Hyatt Place

  Apr 2019 - now

  Responsible for the front office procedures and service standards and ensuring all required reports are run.Ensure all front office personnel comply with company and departmental rules, policies and procedures.Direct and operate the department within the constraints of the monthly budget.Schedule staff and assign work making efficient use of equipment and personnel.Plan, manage, and monitor staff assignments.Ensure proper cash and key control programs are followed effectively.Implement resolutions to satisfy guest concerns.Assist engineering department as necessary with equipment installations and emergency situations. Manage staffing activities including hiring, coaching, and fostering good relationships between staff. Show less

  • Assistant General Manager

    Jan 2023 - now

  • Executive Housekeeper

    Mar 2021 - Jan 2023

  • Front Office Manager

    Apr 2019 - Mar 2021