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Mark Azurin

Mark Azurin

Followers of Mark Azurin2000 followers
location of Mark AzurinLos Angeles, California, United States

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  • Timeline

  • About me

    Product leader for young software products.

  • Education

    • Loyola Marymount University, College of Business Administration

      1992 - 1996
      Business Management, Finance

  • Experience

    • Boost Mobile

      Mar 2004 - May 2008

      • Implemented service workflows for VAS initiatives with multiple care vendors nationwide.•Planned, executed, and controlled operational support for numerous Value Added Service (VAS) initiatives with multiple care vendors nationwide, against schedule.•Defined how Customer operations would support new VAS product launches.•Identified, communicated, and addressed all operational/product/platform impacts pre/post launch: misrouted calls for the VAS team were always under 5%, first call customer satisfaction went from 80% to 92%•Ensured multiple care vendors met weekly KPIs, such as first call resolution, and customer satisfaction index Show less

      • Sr Product Manager (Messaging Apps Product Line)

        Dec 2006 - May 2008

      • Technical Project Manager

        Mar 2004 - Dec 2006

    • Mobile Messenger

      May 2008 - Jul 2010
      Director of Business Operations

      •Streamlined policy and Salesforce procedure to lift operations productivity over 20%, from 15 global campaigns completed per week to as many as 25•Implemented development support for new products and tools across 4 internal teams to bolster and increase productivity to surpass challenging KPIs •Drove over 150 projects to completion, including a company wide 8 month effort migrating over 500 campaigns to a new delivery platform across all markets worldwide•Managed 18 direct reports: promoted two coordinators to managers and an analyst to Jr. Project Manager. Show less

    • EFG :: Entertainment Fusion Group

      Jul 2011 - Dec 2011
      Director Business Development, Digital Marketing

      •Business Development: bring new accounts into the firm, assess and recommend client digital marketing strategy, including mobile applications, social media presence, SEO, web and WAP pages, QR Codes, etc.•Initiate and drive current projects through the digital marketing team to completion and monthly reporting activities.•Clients included Guess Inc, Forest Lawn, Miss Me Jeans, Klipsch Audio.

    • Muve Music

      Dec 2011 - Jan 2015
      Lead Sr Product Manager

      •Product owner for Muve Android client codebase, scaling from 250k subscribers to 2.5M current.•Product owner for Muve Music's first web-based customer facing product.•Minimum Viable Product definition.•Strategize product evolution: wireframes, workflows, usability testing, rapid prototyping.•Agile/Scrum software development: daily standups and scrums, bi weekly sprints, sprint retrospects. User story creation. Product Backlog prioritization.

    • Iam+

      Jan 2015 - Jul 2015
      Director of Product Management

      https://www.youtube.com/watch?v=8-v2Pua3y-w

    • Answer Financial

      Sept 2016 - May 2019
      Product Team Lead

    • Just Slide Media

      Oct 2021 - now
      Director of Product Management

  • Licenses & Certifications

    • Associates Certificate in Project Management

      The George Washington University
      Dec 2006

    • Data Analytics

      Product School
      May 2018
      View certificate certificate

    • Certified ScrumMaster, C.S.M

      Scrum Alliance
      Oct 2016

    • Scrum Master Certified (SMC)

      Scrum Alliance
      Oct 2016
      View certificate certificate

  • Honors & Awards

    • Awarded to Mark Azurin
      2014 - Best Mobile Music Application 2014 Hi Tela Viva Mobile Award- (Brazil) May 2014 Sao Paulo, Brazil- 21 award winners named by Hi Tela Viva Mobile. There were 47 finalists in 12 categories. The popular vote counted more than 20,000 votes. Muve Music (TIMmusic) won best mobile application in the Music category.
    • Awarded to Mark Azurin
      2012 Annual Award of Excellence Leap/ Cricket Communications Jul 2013 Cricket’s Executive Leadership's recognition for individual work. This award highlights our commitment to Muve's mission critical behaviors aligned with corporate priorities. Nominated by peers, Cricket's 2012 Annual Award of Excellence is their most prestigious an individual can receive, for efforts above and beyond expectations.
    • Awarded to Mark Azurin
      2012 Mobile Excellence Awards - Best Mobile Music Mobile Excellence Awards Oct 2012 Muve Music is awarded "Best Mobile Music" in the 2012 Mobile Excellence Awards. Nominees included: CBS Interactive, Grammy’s Live App, Cellfish Media, and Bandsintown
    • Awarded to Mark Azurin
      2011 Runner Up, CTIA Emerging Technology Awards: Mobile Apps/Entertainment CTIA Dec 2011 Muve Music is recognized by the CTIA (The International Wireless Association) for its achievements and value proposition it brings to the Mobile Apps and Music landscape.