Ebenezer Olayiwola

Experience

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  Dubai Parks and Resorts

  Nov 2016 - Nov 2017

  Admissions Attendant/Guest Service Agent

  Greeted guests on arrival.Undertook front desk service duties.Kept report of transactions.Administered check ins and check outs.Processed guest payments and managed bills.Handled cash and card transactions of customersScanned vouchers,passes and membership cards.Issued receipts and changed tickets for upgrades.Redeemed valid vouchers and coupons.Offered upsell and provides promotional offers to customers.Monitored Turnstiles.Resolved conflicts and tensions.Promoted facilities amenities and activities.Performed Administrative tasksConducted VIP tours across theme park and water park for VIP guests and VVIP guests.Assisted with birthday groups as a birthday host.Assisted with school groups as support staff.Handled guest requests and reservations. Show less

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  Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa

  Feb 2018 - Mar 2024

  Recreation Assistant

  Identified and reported hazards and maintenance requirements in the pool and beach areas and immediately reported to the recreation manager.Helped organised special events and holiday activities in conjuction with other departments.Consistently offered professional, friendly and engaging service to entertain children within the area of responsibility.Delivered activities, games and sport within area.Plan and organise ahead, to prepare for activities according to the activity calendar.Ensured the safety and security of children.Provided information to the guests with regards to children activities.Maintained stock of items required for kids activities via inventory and made orders.Fully aware of and work in accordance with the Standard Operating Procedures, Normal Operating Procedure and Emergency Action Plan for the department.Promoted a helpful and professional image to the guests and give full cooperation to all guests requiring assistance with a prompt, caring and helpful attitude.Anticipated guest needs whenever possible hence providing a quality service and in turn enhance guest satisfaction.Conducted, Participated and Attended departmental and hotel training to ensure consistent delivery of product and service standards.Fully aware of the Fire emergency Evacuation Plan and Health and Safety Regulations.Ensured that all accidents, incidents and hazards are reported to the recreation manager.Ensured that all equipments and furniture are clean and maintained and that hazards are repaired or removed from the operation.Assisted in creating an environment that promotes staff morale, which encourages colleagues and associates to have pride in their department and their skills hence ensuring maximum efficiency.Maintained professional confidentiality.Gave full cooperation to any colleague requiring assistance in a prompt, caring and helpful manner and flexible in assisting around the Hotel in response to business and clients needs. Show less

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  Heriot-Watt University

  Dec 2022 - now

  Exam Invigilator/Chief Invigilator

  Invigilating during exams.Dealing with queries raised by candidates.Meeting with invigilators ahead of each test to delegate tasks and outline expectations.Setting the tone of each test by furnishing students with pertinent rules and procedures.Noting attendance and checking students identification.Checking the number of test scripts against the amount of test takers.Coordinating the collection of test scripts by the examiners.Dealing with examination irregularities in accordance with strict procedures.Checking attendance during examinations.Supervising candidate whilst outside the examination venue as and when required. Show less