Mahesh Mane

Experience

• 

  Tata Business Services & Support Limited

  Apr 2016 - Jun 2017

  Customer Service Associate
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  CallHealth

  Jul 2017 - Oct 2018

  Customer Service Associate
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  UrbanDart

  Nov 2018 - May 2019

  Operations Associate
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  TalentSprint

  Apr 2021 - Feb 2024

  As a Senior Executive, I am responsible for managing and overseeing various educational programs, ensuring smooth operations and academic excellence. My key responsibilities include:1. Program Management:a. Managing programs jointly implemented by NSE TalentSprint & IIT Hyderabad (AIET, VDUX). Also, NIBM Pune (DBAL).b. Handling end-to-end aspects, from program orientations to convocations.c. Scheduling, MIS tracking, and addressing participant queries on Salesforce.2. LMS Administration:a. Handling tasks related to the Learning Management System (LMS), including creation of course pages, content uploads, access management, and performance tracking.b. Conducting online proctored exams, uploading assignments, and facilitating day-to-day communication with participants.3. Team Collaboration:a. Scheduling internal meetings to discuss program improvements, NPS analysis, and feedback from online sessions.b. Collaborating with stakeholders to address improvement areas in the programs.4. Academic Administration:a. Scrutinizing course outlines and ensuring faculty responsiveness.b. Monitoring trends and resolving issues, liaising with other departments.c. Close monitoring of grading timelines and coordination with Faculty.5. Internal Audit:a. Conducting academic audits to ensure graduation eligibility and compliance with policies.b. Liaising with internal and external auditors and addressing discrepancies.c. Develop and maintain database of student Deferral/Dropouts/LOA/Withdrawal /Return & Retake recordse. Planning and budgeting for on-campus events associated with the programs.6. Tools and Softwares Used:Salesforce, Google Workspace, Microsoft Office tools, Teamwork desk, Mettl (for online proctored exams), Portant (for invoice generation).This role requires meticulous attention to detail, effective communication, and collaboration with various stakeholders to ensure the success of educational programs and administrative processes. Show less

  • Sr. Executive - Program Management

    Apr 2022 - Feb 2024

  • Executive - Program Management

    Apr 2021 - Mar 2022
• 

  Indian School of Business

  Feb 2024 - now

  Assistant Manager