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Wilander Rodrigues

Wilander Rodrigues

Technical support officer

Followers of Wilander Rodrigues2000 followers
location of Wilander RodriguesBengaluru, Karnataka, India

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  • Timeline

  • Skills

    Service delivery
    Vendor management
    Itil
    Sla
    It service management
    Transition management
    Incident management
    Management
    Service desk
    Sql
    Service level agreements
    Team management
    Service desk management
    Customer service
    Customer support
    Customer success
    Technical support
    Communication

  • About me

    Experienced Service Desk Supervisor with a demonstrated history of working in the ITES industry. Skilled in Incident Management, Service Delivery, Vendor Management, SQL, and Management. Strong information technology professional graduated from Rayeshwar Institute of Engineering.

  • Education

    • Rayeshwar Institute of Engineering

      2002 - 2005
      Bachelor of Engineering (BE) Information Technology

    • Loyola High School

      1989 - 1999

  • Experience

    • Convergys india limited

      Sept 2007 - Jan 2008
      Technical support officer

    • Mphasis

      Feb 2008 - Feb 2014
      Technical Lead - Service desk

    • Accenture

      Feb 2014 - Jun 2016
      IT Operations Analyst

    • Paychex

      Jul 2016 - Feb 2023

      • Incident Manager

        Jul 2016 - Feb 2023

      • IT Service Desk Supervisor

        Jul 2016 - May 2022

    • Dover India

      Feb 2023 - now
      Manager

  • Licenses & Certifications

    • Scrum Foundation Professional Certificate

      CertiProf
      Sept 2020
      View certificate certificate

    • Certified Scrum Product Owner® (CSPO®)

      Scrum Alliance
      Jan 2023
      View certificate certificate

    • Scrum Master Certified (SMC)

      Simplilearn
      Dec 2018