Shaimal Singh

Experience

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  Sappi

  May 2009 - Jun 2010

  Network/Systems Engineer

  • Monitor and manage Client Networks using SMARTS , log and / or troubleshoot any network related incident received from technicians and user • Work under strict set SLA’s and adherence to them which is key to the success of the network team/company • Log onto Cisco routers remotely using Telnet, run diagnostics (ping/Telnet/traceroute etc) • Liaise with Telco’s to efficiently resolve faults on client network (MPLS) • Configuring Juniper Netscreen firewall/ router (Cisco) for T-Systems business • Providing support for all (Cisco) Juniper Netscreen firewall installations • Dealing with queries and escalations of tickets from team members Show less

• 

  SAPPI

  Jul 2011 - Nov 2015

  • Manage daily transaction for specific customer accounts as determined by product portfolio managers • Establish and execute budget and forecast plans with Divisional Sales Manager and Business Managers• Produce visit reports following each customer visit and log on the Customer Relationship Management System• Implement sales and marketing strategy for sales portfolio• Manage customer-specific initiatives in line with strategy• Gather market information for product portfolio• Use technical understanding of products and machine capabilities to align manufacturing base with market needs• Work with Divisional Sales Managers and Business Managers to set product portfolio and customer priorities • Work with SA Credit Risk to determine and provide for customer credit facility requirements• Manage debtors book for customers and manage account queries with customers• Inform Technical Product Specialists and Logistics personnel of any non-conforming products or deliveries to customers, and arrange necessary resolution of the problem with the customer.• To serve Sappi’s customers, and to maximize business opportunities through a unique understanding of the Sappi’s products, customer needs and market dynamics. To grow value, volume and profit in line with product strategy. Show less Main Responsibilities:__________________In managing orders, the Order Flow Administrator will look after:The receiving, booking and confirmation of ordersLiaison with the Distribution Manager in terms of delivery requirementsLiaising with customers regarding order book changes and updates. Track order status and ensure customer service through communication to all involved parties (Communicate with Mills, Distribution Centres, Customer Liaison Officers and Customers on an on going basis until completion of order)Maintenance of the order book with regard to finalising balancesThe offering of stock and deckle stock to customersWork with the sales department to maximise the business opportunities.Give effective support to sales channel, mills and supply chain departmentsReconcile customer order book within 1 week of receiptCommunicate with planning departments and the Mills regarding production and sourcing of stockMain Purpose of Job:__________________To be the customers’ primary administrative interface on all managed customer accounts with respect to all aspects of booking of orders and therefore take responsibility for all sales and order flow planning functions required to ensure the best customer service possible is given. Show less

  • Account Manager: Graphics & Specialities

    Jul 2013 - Nov 2015

  • Order Flow Administrator

    Jul 2011 - Jul 2013
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  Enstra Paper (Corruseal Group)

  Nov 2015 - now

  National Sales & Exports Manager
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  CORRUSEAL GROUP

  Mar 2020 - Jul 2022

  Business Development Manager
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  Henley Business School

  Jul 2023 - Dec 2024

  MBA Candidate